PANUS ASSEMBLY Co., Ltd. – Goes Global with Google G Suite

PANUS ASSEMBLY Co., Ltd. – Goes Global with Google G Suite This time, Demeter ICT had the opportunity to talk to Mr. Phol Promsuwan – Intelligent Mobility Business Manager from PANUS ASSEMBLY, a manufacturer of transportation equipment, providing high-quality transportation and logistics services. Nowadays, business trends have to move into Cloud base, so they chose Google G Suite to help and increase work efficiency within the organization. With over 45 years of experiences, PANUS has grown to be the largest trailer and semi-trailer manufacturer in Thailand. There is also a continuous expansion of the product line, including vehicles used...

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KUDOS – 6 Years with Google G Suite

KUDOS (C.I.T. Corporation Co., Ltd.) – 6 Years with Google G Suite CIT Corporation Co., Ltd. is one of Thailand’s largest companies in this domain. Their brightest spot lies in sanitary business, in which they are fortunate to have well positioned their flagship KUDOS brand. All KUDOS products are designed for life and manufactured to meet the highest international specification standard. We had the opportunity to talk with Mr. Paiboon Lertwongkornkit – Senior Vice President from CIT Corporation Co., Ltd., as known as the brand KUDOS, a supplier of high quality bathroom accessories. He talked about the previous email system...

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Supalai – Trust in Google G Suite

Supalai Public Company Limited – Trust in Google G Suite Supalai Company Limited, one of the largest real estate development companies in Thailand, recognized the importance of reducing corporate cost and work qualities by started to use Google G Suite in 2016. The company was listed on the Stock Exchange of Thailand. Has visions to be a leader in creating innovation and adding value, which can be seen that every project of Supalai would deliver good quality residences to customers by operated with effective cost management and created the highest value for customers. Plus, Supalai still generated good returns...

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PTG Energy Public Company Limited: Transforming the workplace collaboration by G Suite

Case Study | G Suite What they want to do Improve email stability and reliability Meeting arrangement via calendar Easy Collaboration among the functions and remote sites. What they did Chose to G-Suite for better communication and collaboration across locations. What they achieved Stable and reliable email system that allows easy access. Reduce the cost of software license, worksheet, office system and file server. Better collaboration across all organizational units. Better communication nationwide by G Suite. About Demeter ICT Company Limited Demeter ICT is a Google Cloud Partners, specializing in G Suite. With workplace transformation expertise, Demeter ICT not...

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Teerachai Steel Corporation: Transforming the workplace collaboration by G Suite

Case Study | G Suite What they want to do Improve working processes among the staffs across a company. Eliminate the non-valued workload inside an organization. Get rid of information and content silo and move to “Single Source of Truth” approach. Access organization data from anywhere, anytime and any device. Have a better communication among the team members and across the locations. What they did Switched to G Suite for better collaboration across the organization with new designed business processes. What they achieved Better streamlining business processes in place. Less paper works among the team members. The new processes...

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The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business. The stakes for these companies have never been higher, particularly when many emerging players have already mastered the quickly evolving digital landscape. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates...

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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges. Often born digital, they tend to be comfortable viewing their support software as a platform that can be extended using apps, APIs, and integrations. Which is an advantage, considering the extremely high ticket volumes they handle, and their customers’ expectations of an effortless support experience. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates customer experience leaders from the rest to pinpoint recommendations for large...

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Introducing Answer Bot

Customer should have the chance to choose the easiest path to whatever their goal is. Usually this means solving their problem quickly and on their own. According to Zendesk, 76 percent of customers prefer to find an answer to their question alone, as opposed to speaking with a customer support agent. One way for this, is through AI chatbots. One such tool is the the Zendesk Guide Answer Bot! It’s a great tool for customers to find an answer to their question even faster. Answer Bot uses machine learning to respond to questions with content from your knowledge base. Answer...

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Communicate more effective with Google G Suite

Google G suite offers companies a very powerful cloud-based business tools. Nowadays it doesn’t matter anymore whether you are at work, at home or on the other side of the globe, because with G Suite you can always do your work and communicate with your coworkers regardless of your current location or device. Also with these tools your companies can improve their working and make it more profitable and easier. In this article we are going to tell you few tips about how to use all these great tools to make your communication with your colleagues, customers and others...

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