Zendesk Message

Zendesk Message is a new customer messaging product
that helps companies engage customers on their favorite messaging apps, like Official Line and Facebook Messenger.
It’s available through Zendesk Chat.

Overview

Features

Messaging has evolved into something new

Extend your reach

Bring customer support to
messaging channels like
Official Line and Facebook Messenger 

Always on, always available

Allow customers to reach you
even outside your office hours

Keep customers engaged

Connect with customers
on a personal, intuitive channel

Reach your customers – all of them

As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.

LET'S TALK A BOT IT

Giving bots a human touch

Bots are a great tool to help automate replies and reach more customers.
Using Zendesk Message, businesses can blend human agents with bots
to increase efficiency—and add that human touch.

Facebook’s Businesses on Messenger

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STEP ONE

Connect with customers
on Facebook Messenger

Customers can opt-in to receive updates
through Facebook Messenger after making a purchase

STEP TWO

Send customers detailed messages
with rich media

Businesses start a conversation by pushing customized messages about order confirmations, shipping updates, and more

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STEP THREE

The relationship continues to evolve

Customers can now have a real-time conversation with a business on Facebook Messenger and keep their order history in one place

Evolution at scale

Build relationships

Give customers what they want. Provide on-going
live messaging support on their favorite messaging apps.

Increase efficiency

Faster responses means happier customers.
Prioritize customers who are online to facilitate real-time
conversations. Make handoff between agents easier
with long form history.

Work as a team

Happier teams mean better customer service.
Allow agents to own, assign, and resolve conversations
for better workflows.

Start your free 30-day trial of Message + Chat today

Demeter ICT - Zendesk official partner in Thailand