Be fast and friendly
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.
Lead customers to happiness
Give customers what they want – quick and easy resolutions to their issues. Zendesk Support helps you provide personalized support when and where they need it, so customers stay happy.
Support your support
Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.
Grow without growing pains
Zendesk Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.
Help desk software is for all types of teams and companies
The FCC and other large enterprises, like Groupon and Box, have implemented Zendesk’s help desk software to provide innovative support at scale.
Shopify scaled ticket support operations for its e-commerce business using Zendesk.
Zendesk powers the IT Help Desk at Xerox, allowing employees to get quick IT help.
The UCLA department of Psychology supported 200 staff members with a two-person team using Zendesk software.
Make it easy to manage customer interactions
Zendesk Support is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.
Customize and personalize
Zendesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Zendesk Support has the flexibility to fit your support needs.
Be smart about your support
Zendesk Support arms you with insights so that you can measure and improve your customer service. Learn what your customers think through customer satisfaction ratings and get analytics on how you’re doing through performance reports and dashboards.