Per agent / per month
Omnichannel support with email, chat, phone and public social channels
Social Messaging add-on (WhatsApp**, WeChat, LINE, Facebook Messenger and Twitter Direct Messages)
Knowledge base for self-service
Dashboards and reporting, for every channel
Platform extensibility with private and public apps
Talk Partner Edition
Multiple ticket forms*
Roles and permissions, skills-based routing, and team publishing
Chat widget unbranding and chat web SDK
Identify knowledge gaps with Content Cues
24/7 support via phone and chat
Custom Objects, powered by Sunshine
• Prices shown are billed annually.
• Prices can change based on exchange rates.
• Usage, including phone numbers, inbound, outbound and voicemail minutes and optional voicemail transcription, sold separately.
• Multiple ticket forms on Professional plan is available as an Add-on*
• Additional costs apply for WhatsApp phone numbers**