Strike up a conversation
Live chat provides a fast and responsive way to
connect with customers in real time
Let your fingers do the talking
Customers are 3X more likely to make a purchase when you proactively start a chat. Using Zendesk Chat, you can track your customers and engage them at just the right moment.
Send targeted and behavior-based messages to customers. For example, you can help customers complete their purchase by automatically reaching out with a chat.
Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.
Fishing charter company Fishfishme uses Chat to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it.
Your website never sleeps – even if you do. Leave Zopim Offline Forms enabled on your website and ensure customers can contact you while you are away.
Chat offers the highest satisfaction rating of any support channel, but there’s always room for improvement. Use Chat Rating to gather feedback and continue to improve your performance.
“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
Grow with the flow
Delivering quality support while growing your business can be hard. Our sophisticated workflow management features makes things easier.
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Add tags to your chats, give your conversations context, and better understand your customers.
Organize your agents into different teams based on skills, language, expertise, or even brand.
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Create templated responses for common requests and deliver swift replies to customers.
Manage your customer conversations over voice, email, and social media using Zendesk’s beautifully simple system for tracking and solving support tickets.