KNOWLEDGE BASE AND SELF-SERVICE

A smart knowledge base for better self-service and empowered agents

Lite

฿0

per agent / per month

• Knowledge base
• Search, preview, and insert articles with the Knowledge Capture app
• Support request form
• Google Analytics reporting

Professional*

฿590

per agent / per month

Lite, plus…
• Custom themes & integrations
• Access controlled by role
• Customer request portal
• Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations
• Multilingual content
• Performance dashboards

Enterprise

฿1,190

per agent / per month

Professional, plus…
• Multiple help centers
• Multiple theme templates
• Article assignments and publishing permissions with Team Publishing
• Article lifecycle management with Team Publishing and Article Events
• Identify knowledge gaps with Content Cues
• Organize content in sub-sections up to six levels deep

Answer Bot

from...

฿1,890

per month

Add on Answer Bot (Optional) to Guide Professional or Enterprise…
• Automated replies to customers using knowledge base content

Remark:
• Prices shown are billed annually.
• Prices can change based on exchange rates.
• Your free trial starts on Guide Professional.*
• Guide Lite is available for free in all Support plans
• Feature availability may depend on Support plan.