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Demeter ICT 提供 Zendesk 培训课程,这些课程结合了客户服务专业知识 和Zendesk的深入知识,可帮助您获得与众不同的客户服务体验并充分利用它。
Zendesk 培训
Time to shine
无论您担任什么角色,我们都会提供培训课程,以帮助您提高技能并了解如何更有效地使用 Zendesk。 此外,您可以根据自己的兴趣选择和组织课程。
Agents 代理商
- Define user roles 定义用户角色
- Review a ticket and its properties 查看工单及其属性
- Ticket lifecycle 工单生命周期
- Configure a personal views and macros to save agents time 配置个人视图和宏以节省座席时间
- Building and managing ticket workflows 建立和管理工单工作流程
- How to capture the right information from customers如何从客户那里获取正确的信息
Admins 管理员
- Define user roles 定义用户角色
- Review a ticket and its properties 查看工单及其属性
- Ticket lifecycle 工单生命周期
- Create additional support email addresses and existing email address 创建其他支持电子邮件地址和现有电子邮件地址
- Add End-user, Agents, Admins, Groups and Organizations
- Create Ticket Fields, User Fields and Organization Fields 创建工单字段,用户字段和组织字段
- Create Ticket Form (Additional) 创建工单表格(附加)
- Configure views and macros for all agents 为所有代理配置视图和宏
- Add Channels for create tickets 添加创建工单的频道
- Building and managing ticket workflows 建立和管理工单工作流程
- How to capture the right information from customers 如何从客户那里获取正确的信息
- How to set up business rules (Customize Triggers)
Use organizations to provide targeted customer service 如何设置业务规则(自定义触发器)使用组织提供有针对性的客户服务 - Use event-based triggers to save your agents time 使用基于事件的触发器来节省您的代理时间
- Use time-based automations to reduce agent workload 使用基于时间的自动化来减少代理工作量
- Monitor Service Level Agreements 监控服务水平协议
- Explore insights
- How to pulling information from Zendesk Tickets, Users and Organizations 如何从Zendesk工单,用户和组织中提取信息
- How to set up teams and end-users to match a business organization and priorities
- How to add people manually and in bulk
- How to modify roles and permissions
- How to restrict access to ticketing