Zendesk Updates
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📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult.If you compare pain point toRead More -
“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can beRead More -
Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email.44% are satisfied with phone serviceAndRead More -
Did you know? Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a result, the numberRead More -
When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now servingRead More -
Zendesk introduces skin tone-based emoji selection feature Meet the needs of a wide variety of users
interested in and pushed for equality in many countries around the world for quite some time. Because the difference in skin color is not aRead More -
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just howRead More -
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked me to give last year aRead More -
Editor’s note: This blog post is a little old. For the most up to date info, read our article All new Suite, radically simple Customer serviceRead More -
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CX questions, answered. Customers have comeRead More -
Today, customers are always expecting how fast and convenient the business responds to their request. According to the CX Trends 2021 survey by Zendesk, theRead More -
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service. According to the 2020 CX TrendsRead More