Zendesk Updates
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Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked me to give last year aRead More -
Editor’s note: This blog post is a little old. For the most up to date info, read our article All new Suite, radically simple Customer serviceRead More -
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CX questions, answered. Customers have comeRead More -
Today, customers are always expecting how fast and convenient the business responds to their request. According to the CX Trends 2021 survey by Zendesk, theRead More -
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service. According to the 2020 CX TrendsRead More -
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk At Zendesk, we’re big believersRead More -
Chat and messaging are already common features of many websites and apps—learn why certain types of conversations provide a better user experience. We need toRead More -
First time shopping for a CX solution? We’ll tell you about a few important features you may be overlooking. Nearly half of startup leaders weRead More -
If you’ve ever used live chat, you know how easy it is to get in touch with customer service reps. Happy customers are valuable customers, andRead More -
When choosing a customer service solution, there are many factors to consider, and let’s face it — cost is high among them. Freshdesk says you’reRead More -
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Does your support softwareRead More -
As your business grows, the complexity of providing customer service grows as well. You have more products, which means more potential problems for customers toRead More