Customer Service Software For Starters To Successfully Build Long-Term Customer Relationships. Full Features and Services in ONE Package

Is This Situation Familiar with Your Current Situation ?

Cannot support customer effectively

Got bad Customer satisfaction

Customer leaving

The company lost money

Cannot support customer effectively

Got bad Customer satisfaction

Customer leaving

The company lost money

How Will Zendesk Help You?

Reduce Cost, Gain Benefit

286%

ROI increased

< 6

Monthly Payback

Higher Customer Service Quality

30%

Agent efficiency increased

70%

First resolution rate decreased

3.6X

More responsive to support

Long-Term Relationship

70%

Faster response

86%

Customers see that good customer service encourages repeat purchases

We Make Your Customer Service Easier

CONFIGURATION

We dig into your process to optimize how Zendesk will work for you and build a system that fits your needs and requirements

READY TO USE WITHIN 5 DAYS

We provide training services for people involved and transparent action plan for the 5-day implementation period

SUPPORT ALL THE WAY

With the start-to-finish solutions by Zendesk expertise, you will have us to help you along the way to your success.

Don’t Give a Reason for Your Customers to Leave

“Zendesk Standard Features” builds the best Customer Experience

All channels in Zendesk (including LINE OA, Email, Call, Live Chat, Messenger, Twitter, Instagram, WeChat, etc.)

 

All in one digital workplace interface for agents. Zendesk developed a user-friendly and convenient interface design for the key users to support customers, view historical data, or assign tasks to other agents.

Answer Bot will help your business reduce redundant work and increase business opportunities. 89% of customers will spend more with businesses that lead to finding answers online without attempting to contact anyone.

Zendesk provides a visible analytic dashboard to track the business data insight that affects the accurate decision-making process.

Zendesk supports the integration of your existing system (such as Salesforce, Slack, Shopify, Mailchimp, etc) or other alternative applications up to 1300 apps in Zendesk Marketplace.

Package and Pricing

Implementation Service

Only pay once, Pricing is dependent on the number of agents

1 - 3 Licenses

฿28,000

4 - 6 Licenses

฿42,000

7 - 10 Licenses

฿61,000

Service Details

With Our Starter Package, You Get:

1. Base Settings

2. Additional Settings

3. Training Support

  • Configure up to 5 views
  • Configure up to 5 custom ticket fields
  • Activate CSAT (Customer Satisfaction Survey) and SLA (Service Level Agreement)
  • Web Widget
  • User Setup
  • Configure up to 1 email account and three other channels of your choice (Facebook, Line, WhatsApp, WeChat, Twitter, Instagram, Voice, Live Chat, or Web Form) at no extra cost
  • Set up and configure FAQ system
  • Structure content and assist in creating 3 FAQs
  • Set up and configure 3 Triggers
  • Set up and configure 3 Automations
  • Set up and configure 4 Macros
  • Workshop on Zendesk standard reporting features
  • General agent training
  • Administration training
  • Coaching and guidance after implementation

1. Base Settings

  • Configure up to 5 views
  • Configure up to 5 custom ticket fields
  • Activate CSAT (Customer Satisfaction Survey) and SLA (Service Level Agreement)
  • Web Widget
  • User Setup

2. Additional Settings

  • Configure up to 1 email account and three other channels of your choice (Facebook, Line, WhatsApp, WeChat, Twitter, Instagram, Voice, Live Chat, or Web Form) at no extra cost
  • Set up and configure FAQ system
  • Structure content and assist in creating 3 FAQs
  • Set up and configure 3 Triggers
  • Set up and configure 3 Automations
  • Set up and configure 4 Macros

3. Training Support

  • Workshop on Zendesk standard reporting features
  • General agent training
  • Administration training
  • Coaching and guidance after implementation

Choose Zendesk Plan

Prices shown are billed annually

SUITE TEAM

Get the fundamentals right. Deliver support across any channel, all from one place.
฿ 2,350 (per agent/month)
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance

SUITE GROWTH

Go further with a little extra help. Tap into self-service and more automations.
฿ 3,900 (per agent/month)
  • Suite Team, plus..
  • Help center - MULTIPLE
  • AI-powered automated answers - UP TO 100
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

SUITE PROFESSIONAL

Work even better together. Get deeper collaboration, routing, and analytics.
฿ 4,790 (per agent/month)
  • Suite Growth, plus..
  • AI-powered automated answers - UP TO 500
  • Out-of-the-box reporting and analytics
  • Light access licenses - UP TO 100
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Most popular

SUITE TEAM

Get the fundamentals right. Deliver support across any channel, all from one place.
฿ 2,350 (per agent/month)
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Demeter ICT and Zendesk team
  • Onboarding and adoption guidance

SUITE GROWTH

Go further with a little extra help. Tap into self-service and more automations.
฿ 3,900 (per agent/month)
  • Suite Team, plus..
  • Help center - MULTIPLE
  • AI-powered automated answers - UP TO 100
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

SUITE PROFESSIONAL

฿ 4,790 (per agent/month)
  • Suite Growth, plus..
  • AI-powered automated answers - UP TO 500
  • Out-of-the-box reporting and analytics
  • Light access licenses - UP TO 100
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Most popular

Voice Of Customer

We ensure that our solutions will have a strategic impact on your business

We Are Trusted By

Give customers the best support

Try The Full Zendesk Experience

All The Best Solutions are Finished With Us

We Lend a Hand for Your Business Growth

Certified by Zendesk

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.