Zendesk Package for Starter Pricing

Zendesk Package for Starter

Customer Service Software For Starters To Successfully Build Long-Term Customer Relationships. Full Features and Services in ONE Package

Is This Situation Familiar with Your Current Situation ?

Cannot support customer effectively

Got bad Customer satisfaction

Customer leaving

The company lost money

Cannot support customer effectively

Got bad Customer satisfaction

Customer leaving

The company lost money

How Will Zendesk Help You?

Reduce Cost, Gain Benefit

286%

ROI increased

< 6

Monthly Payback

Higher Customer Service Quality

30%

Agent efficiency increased

70%

First resolution rate decreased

3.6X

More responsive to support

Long-Term Relationship

70%

Faster response

86%

Customers see that good customer service encourages repeat purchases

We Make Your Customer Service Easier

CONFIGURATION

We dig into your process to optimize how Zendesk will work for you and build a system that fits your needs and requirements

READY TO USE WITHIN 5 DAYS

We provide training services for people involved and transparent action plan for the 5-day implementation period

SUPPORT ALL THE WAY

With the start-to-finish solutions by Zendesk expertise, you will have us to help you along the way to your success.

Don’t Give a Reason for Your Customers to Leave

“Zendesk Standard Features” builds the best Customer Experience

Omnichannel Solution

Agent Workspace

24/7 Answer bot

Analytics & Reporting

Integration

Omnichannel Solution

Agent Workspace

24/7 Answer bot

Analytics & Reporting

Integration

Package and Pricing

Implementation Service

Only pay once, Pricing is dependent on the number of agents

1 - 3 Licenses

฿28,000

4 - 6 Licenses

฿42,000

7 - 10 Licenses

฿61,000

Service Details

With Our Starter Package, You Get:

1. Base Settings

2. Additional Settings

3. Training Support

Configure up to 5 views
Configure up to 5 custom ticket fields
Activate CSAT (Customer Satisfaction Survey) and SLA (Service Level Agreement)
Web Widget
User Setup

Configure up to 1 email account and three other channels of your choice (Facebook, Line, WhatsApp, WeChat, Twitter, Instagram, Voice, Live Chat, or Web Form) at no extra cost
Set up and configure FAQ system
Structure content and assist in creating 3 FAQs
Set up and configure 3 Triggers
Set up and configure 3 Automations
Set up and configure 4 Macros

Workshop on Zendesk standard reporting features
General agent training
Administration training
Coaching and guidance after implementation

1. Base Settings

Configure up to 5 views
Configure up to 5 custom ticket fields
Activate CSAT (Customer Satisfaction Survey) and SLA (Service Level Agreement)
Web Widget
User Setup

2. Additional Settings

Configure up to 1 email account and three other channels of your choice (Facebook, Line, WhatsApp, WeChat, Twitter, Instagram, Voice, Live Chat, or Web Form) at no extra cost
Set up and configure FAQ system
Structure content and assist in creating 3 FAQs
Set up and configure 3 Triggers
Set up and configure 3 Automations
Set up and configure 4 Macros

3. Training Support

Workshop on Zendesk standard reporting features
General agent training
Administration training
Coaching and guidance after implementation

Choose Zendesk Plan

Prices shown are billed annually

฿ 2,350 (per agent/month)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers - UP TO 50
Unified agent workspace
Out-of-the-box reporting and analytics
Data and file storage
1,000+ apps and integrations - PREBUILT
Robust APIs
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance

฿ 3,900 (per agent/month)

Suite Team, plus..
Help center - MULTIPLE
AI-powered automated answers - UP TO 100
Data and file storage - INTERMEDIATE
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses - UP TO 50
Service Level Agreement (SLA) management
Multilingual support and content

฿ 4,790 (per agent/month)

Suite Growth, plus..
AI-powered automated answers - UP TO 500
Out-of-the-box reporting and analytics
Light access licenses - UP TO 100
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Voice Of Customer

We ensure that our solutions will have a strategic impact on your business

"Zendesk Support help us in managing a larger number of customers. More efficiency means fewer errors and allows us to respond more quickly, and close sales more quickly Online sales are now gradually increasly."

“We are very satisfied with the technology and service process of Demeter ICT. Thus, the development efficiency is very high. The communication is clear and the established goals are completed with high quality.”

"Our customers come from a variety of channels. We can integrate all channels and all employees may work together in one place wirh Zendesk Support, whether directly by Email or via social media."