Zendesk provides the complete customer service solution that’s easy to use and scales with your business
Zendesk provides the complete customer service solution that’s easy to use and scales with your business
Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.
Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email, or voice).
Build an integrated help center and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.
Help center(Guide)
Personalize the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.
Make it easier to track, prioritize, and respond to customers with one unified agent workspace. And with complete customer context—including 1,000+ pre-built integrations —agents can provide better, more personalized support.
Agent workspace(Support)
Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.
Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.
Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise directly from their workspace.
Knowledge management(Guide)
Integrate all relevant customer data using our powerful integration options, including code and no-code functionality.
Create one unified view of your customer. Use it to personalize experiences across the entire customer journey.
Single customer view(Sunshine)
Analyze, monitor and act based on what your customers need. It all works across sales, service, and third party systems with easy to use analytics and reporting.
Analytics and reporting(Explore)
