Zendesk Suite Pricing

Zendesk Suite

Everything you need for best in class service

Deliver conversational experiences across any channel with a complete service solution that is easy to use, and powerful at scale.

FOUNDATIONAL SUPPORT ONLY

Starting at ฿690/month

ZENDESK FOR SALES

See pricing

฿ 2,350 (per agent / month)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - SINGLE
Standard bots
Easy-to-set up automations & workflows
AI-powered automated answers - UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics - PREBUILT
Data and file storage - STANDARD
1,000+ apps and integrations - PREBUILT
Robust APIs - STANDARD RATE LIMIT
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance

฿ 3,900 (per agent / month)

Suite Team, plus...
Help center - MULTIPLE
Easy-to-set up automations & workflows with additional options
AI-powered automated answers - UP TO 100
Data and file storage - INTERMEDIATE
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT
Online support from the Zendesk team
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses - UP TO 50
Service Level Agreement (SLA) management
Multilingual support and content

฿ 4,790 (per agent / month)

Suite Growth, plus...
Access to Sunshine Conversations
Live agent activity dashboard - VIEWABLE
AI-powered automated answers - UP TO 500
Light access licenses - UP TO 100
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
HIPAA compliance
Events Connector for Amazon Web Services
Eligible for Advanced AI add-on

Suite Team

Get the fundamentals right. Deliver support across any channel, all from one place.

฿2,350

Suite Growth

Go further with a little extra help. Tap into self-service and more automations.

฿3,900

Suite Professional

Work even better together. Get deeper collaboration, routing, and analytics.

฿4,790

Suite Enterprise

Deliver personalized customer experiences at scale.

฿7,590

Industry-leading ticketing system

Messaging across web, mobile and social

Email, voice, SMS, and live chat support

Help center

SINGLE

MULTIPLE

Standard bots

Easy-to-set up automations & workflows

AI-powered automated answers

UP TO 50

UP TO 100

UP TO 500

UP TO 1000

Unified agent workspace

Routing based on agent status and capacity

Reporting and analytics

Data and file storage

STANDARD

INTERMEDIATE

1,000+ apps and integrations

PREBUILT

PREBUILT & CUSTOM

Robust APIs

STANDARD RATE LIMIT

ADVANCED RATE LIMIT

ENTERPRISE RATE LIMIT

Online, email, and phone support from the Zendesk team

Onboarding and adoption guidance

Self-service customer portal

AI-powered knowledge management

Customizable ticket layouts

Light access licenses

UP TO 50

UP TO 100

UP TO 1000

Service Level Agreement (SLA) management

Multilingual support and content

Access to Sunshine Conversations

Live agent activity dashboard - VIEWABLE

Integrated community forums

Private conversation threads

Customizable and shareable dashboards

Advanced voice capabilities

Data Location Options

HIPAA compliance

Events Connector for Amazon Web Services

Eligible for Advanced AI add-on

Custom team roles and permissions

Advanced knowledge management

Customizable agent workspaces

Customizable branding for web conversations

Light access licenses - UP TO 1000

Live data and external dashboard sharing

Live agent activity dashboard - Customizable, agent capacity, plus live agent status drill-in

Real-time, shareable and advanced reporting and analytics

Sandbox environment for change management

Robust APIs - ENTERPRISE RATE LIMIT

Remark:
• Prices shown are billed annually.
• Prices can change based on exchange rates.