Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Zendesk Training

Time to shine

Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.

Agents

  • Define user roles
  • Review a ticket and its properties
  • Ticket lifecycle
  • Configure a personal views and macros to save agents time
  • Building and managing ticket workflows
  • How to capture the right information from customers

Admins

  • Define user roles
  • Review a ticket and its properties
  • Ticket lifecycle
  • Create additional support email addresses and existing email address
  • Add End-user, Agents, Admins, Groups and Organizations
  • Create Ticket Fields, User Fields and Organization Fields
  • Create Ticket Form (Additional)
  • Configure views and macros for all agents
  • Add Channels for create tickets
  • Building and managing ticket workflows
  • How to capture the right information from customers
  • How to set up business rules (Customize Triggers)
    Use organizations to provide targeted customer service
  • Use event-based triggers to save your agents time
  • Use time-based automations to reduce agent workload
  • Monitor Service Level Agreements
  • Explore insights
  • How to pulling information from Zendesk Tickets, Users and Organizations
  • How to set up teams and end-users to match a business organization and priorities
  • How to add people manually and in bulk
  • How to modify roles and permissions
  • How to restrict access to ticketing

Ways to learn

On-site Training

In House Training

TRAINING + WORKSHOP

Zendesk Training for better Customer Experience

เจาะลึกการใช้งานเกี่ยวกับ Zendesk Support อย่างละเอียด พร้อม Workshop โดยผู้เชี่ยวชาญจาก Demeter ICT เพื่อให้คุณได้รับประโยชน์สูงสุดจากการใช้งาน Zendesk อย่างมีประสิทธิภาพ และที่สำคัญ คือ ประสบการณ์ด้านการให้บริการลูกค้า (Customer Experience) ที่แตกต่างไปจากเดิม

7,490 บาท / ที่นั่ง

วันที่ 29 สิงหาคม 2561

Start your free trial of Support today

Demeter ICT - Zendesk Authorized Solution Provider in Thailand​

Start your free trial of Support today

Demeter ICT - Zendesk Authorized Solution Provider in Thailand​