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Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
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Zendesk Training
Time to shine
Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.
Agents
- Define user roles
- Review a ticket and its properties
- Ticket lifecycle
- Configure a personal views and macros to save agents time
- Building and managing ticket workflows
- How to capture the right information from customers
Admins
- Define user roles
- Review a ticket and its properties
- Ticket lifecycle
- Create additional support email addresses and existing email address
- Add End-user, Agents, Admins, Groups and Organizations
- Create Ticket Fields, User Fields and Organization Fields
- Create Ticket Form (Additional)
- Configure views and macros for all agents
- Add Channels for create tickets
- Building and managing ticket workflows
- How to capture the right information from customers
- How to set up business rules (Customize Triggers)
Use organizations to provide targeted customer service - Use event-based triggers to save your agents time
- Use time-based automations to reduce agent workload
- Monitor Service Level Agreements
- Explore insights
- How to pulling information from Zendesk Tickets, Users and Organizations
- How to set up teams and end-users to match a business organization and priorities
- How to add people manually and in bulk
- How to modify roles and permissions
- How to restrict access to ticketing
Ways to learn
On-site Training
In House Training
TRAINING + WORKSHOP
Zendesk Training for better Customer Experience
เจาะลึกการใช้งานเกี่ยวกับ Zendesk Support อย่างละเอียด พร้อม Workshop โดยผู้เชี่ยวชาญจาก Demeter ICT เพื่อให้คุณได้รับประโยชน์สูงสุดจากการใช้งาน Zendesk อย่างมีประสิทธิภาพ และที่สำคัญ คือ ประสบการณ์ด้านการให้บริการลูกค้า (Customer Experience) ที่แตกต่างไปจากเดิม
7,490 บาท / ที่นั่ง
