ZENDESK FOR HEALTHCARE CUSTOMER SERVICE
Build healthier patient and employee experiences
Deliver secure, streamlined, and personalized customer service that creates great experiences for patients, members, and employees with Zendesk
Join these innovative healthcare organizations delivering exceptional patient experiences
The Zendesk for healthcare approach
See the whole picture
No more wasted time searching for information. With Zendesk Sunshine, get a complete 360 view of each patient to deliver more personalized support and care. Integrate key information from EHRs, medical devices, and appointment history so your team can spend less time gathering information and more time focusing on your patients.
See the whole picture
No more wasted time searching for information. With Zendesk Sunshine, get a complete 360 view of each patient to deliver more personalized support and care. Integrate key information from EHRs, medical devices, and appointment history so your team can spend less time gathering information and more time focusing on your patients.
Always be on call
Your patients can be assured that you’ll be there when they need you. With the Zendesk Support Suite, it’s easy to be available across any channel—like phone, chat, email, text, and mobile—so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you’re always one step ahead of their needs.
See the whole picture
No more wasted time searching for information. With Zendesk Sunshine, get a complete 360 view of each patient to deliver more personalized support and care. Integrate key information from EHRs, medical devices, and appointment history so your team can spend less time gathering information and more time focusing on your patients.
Always be on call
Your patients can be assured that you’ll be there when they need you. With the Zendesk Support Suite, it’s easy to be available across any channel—like phone, chat, email, text, and mobile—so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you’re always one step ahead of their needs.
Work as one team
Quality care requires a team, and engaging with streamlined communication tools makes the job easier. With Collaboration tools, Work seamlessly across distributed and specialized care teams and payer networks to give patients a better experience at every touchpoint of the patient journey.
Always be on call
Your patients can be assured that you’ll be there when they need you. With the Zendesk Support Suite, it’s easy to be available across any channel—like phone, chat, email, text, and mobile—so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you’re always one step ahead of their needs.
Work as one team
Quality care requires a team, and engaging with streamlined communication tools makes the job easier. With Collaboration tools, Work seamlessly across distributed and specialized care teams and payer networks to give patients a better experience at every touchpoint of the patient journey.
Do your regular check-ups
Understand what drives patient satisfaction and outcomes with Zendesk Explore, powerful analytics to guide planning and decision making. Get started immediately with best practice dashboards to analyze the patient experience, or easily build custom charts and dashboards to measure what matters most for your organization.
Work as one team
Quality care requires a team, and engaging with streamlined communication tools makes the job easier. With Collaboration tools, Work seamlessly across distributed and specialized care teams and payer networks to give patients a better experience at every touchpoint of the patient journey.
Do your regular check-ups
Understand what drives patient satisfaction and outcomes with Zendesk Explore, powerful analytics to guide planning and decision making. Get started immediately with best practice dashboards to analyze the patient experience, or easily build custom charts and dashboards to measure what matters most for your organization.
Rest assured
Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organization will meet all applicable privacy and data protection laws—so patient care can remain the number goal.
Learn more about Zendesk Security and HIPAA Compliance
Learn more about how innovative healthcare organizations use
Do your regular check-ups
Understand what drives patient satisfaction and outcomes with Zendesk Explore, powerful analytics to guide planning and decision making. Get started immediately with best practice dashboards to analyze the patient experience, or easily build custom charts and dashboards to measure what matters most for your organization.
Rest assured
Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organization will meet all applicable privacy and data protection laws—so patient care can remain the number goal.
Learn more about Zendesk Security and HIPAA Compliance
Learn more about how innovative healthcare organizations use
COMING TOGETHER
Better care starts with integration
“We’re an organization that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security for Omada Health
COMING TOGETHER
Better care starts with integration
“We’re an organization that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security for Omada Health
MODERN PROCUREMENT
Pay bills faster
“I was really drawn to the fact it could interface with our financial system. It provided a way to stop the team re-keying all the invoice information every time they had a problem invoice.”
Graeme Carmichael
Financial Accountant at NHSGGC at NHS Greater Glasgow and Clyde
MODERN PROCUREMENT
Pay bills faster
“I was really drawn to the fact it could interface with our financial system. It provided a way to stop the team re-keying all the invoice information every time they had a problem invoice.”
Graeme Carmichael
Financial Accountant at NHSGGC at NHS Greater Glasgow and Clyde
TRANSFORMING PATIENT AND EMPLOYEE EXPERIENCES
Reinventing healthcare
“I have never had a need or a functionality desire that I didn’t find in Zendesk’s documentation. It’s just a matter of implementing it and designing it.”
Ian Wolfey
Manager of Product and Technology Support at One Medical
TRANSFORMING PATIENT AND EMPLOYEE EXPERIENCES
Reinventing healthcare
“I have never had a need or a functionality desire that I didn’t find in Zendesk’s documentation. It’s just a matter of implementing it and designing it.”
Ian Wolfey
Manager of Product and Technology Support at One Medical
COMING TOGETHER
Better care starts with integration
“We’re an organization that never met a SaaS product we didn’t like, but most aren’t tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It’s one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security for Omada Health
MODERN PROCUREMENT
Pay bills faster
“I was really drawn to the fact it could interface with our financial system. It provided a way to stop the team re-keying all the invoice information every time they had a problem invoice.”
Graeme Carmichael
Financial Accountant at NHSGGC at NHS Greater Glasgow and Clyde
TRANSFORMING PATIENT AND EMPLOYEE EXPERIENCES
Reinventing healthcare
“I have never had a need or a functionality desire that I didn’t find in Zendesk’s documentation. It’s just a matter of implementing it and designing it.”
Ian Wolfey
Manager of Product and Technology Support at One Medical
