- +662 030 0066
- support@dmit.co.th
- Mon - Fri: 8:30 - 17:30
Menu
- +662 030 0066
- support@dmit.co.th
- Mon - Fri: 8:30 - 17:30
Menu
Designed with you in mind
Get live updates about incoming messages and respond in real-time across email, chat, phone and messaging. See when a customer is typing a response via chat, or when a new WhatsApp message comes in. That way, you can turn your attention to where it’s needed most.
Moving from one conversation to the next is made easy with the ability to quickly update ticket metadata from one place. Update ticket forms and fields across channels, or assign a team member to quickly transfer a conversation. Pull in relevant details by integrating with over hundreds of apps in the Zendesk App Marketplace, ranging from workforce management to agent productivity, to have a unified view of the customer issue and offer fast assistance.
“Our customers reach out to us across several channels, including email, chat and phone, and we want to make sure they’re always able to reach out on the channel they prefer. With Agent Workspace, we’re able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98%.”
Jonathan Bolton
SVP of Operations
