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Designed with you in mind

A conversation-focused agent workspace

Everything where it needs to be

Zendesk is built for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.


Track conversation updates

Get live updates about incoming messages and respond in real-time across email, chat, phone and messaging. See when a customer is typing a response via chat, or when a new WhatsApp message comes in. That way, you can turn your attention to where it’s needed most.


Superpowered customization

Moving from one conversation to the next is made easy with the ability to quickly update ticket metadata from one place. Update ticket forms and fields across channels, or assign a team member to quickly transfer a conversation. Pull in relevant details by integrating with over hundreds of apps in the Zendesk App Marketplace, ranging from workforce management to agent productivity, to have a unified view of the customer issue and offer fast assistance.


Building personal connections through video

Their challenge

BombBomb enables 30,000+ customers to connect through the power of video. With a simple Chrome extension or mobile app, BombBomb allows customers to record and send video emails in a matter of seconds. To support their customers, BombBomb uses a variety of channels, including email, chat, phone and social media. But managing these channels all at once can be a challenge, and BombBomb noticed that agent productivity was suffering.

Our solution

The team switched to the Zendesk Suite, which allows their agents to use the new Agent Workspace. Now, they work with a single set of tools and processes across channels. And with the ability to pull in relevant customer details, apps and ticket fields, they’re getting faster response times across their biggest channels — chat and email. Agents can now respond to incoming chats and follow up over email or phone from one place. Big changes at BombBomb.

Powerful workspace. Empowered agents.

Contact us

Demeter ICT - No.1 Zendesk Master Partner in Thailand and APAC