StashAway + Zendesk: Human communication builds trust with finance Robo-advisor

Launching the region’s first digital wealth management platform, StashAway’s main value proposition is robo-advising services. While carefully designed algorithms guide its user investment journeys, human communication is what builds customer trust. This trust has helped StashAway grow into one of Southeast Asia’s largest digital wealth managers. Using Zendesk to deliver an omnichannel experience and integrate with local messenger apps, each StashAway agent can now process 80% more tickets every week.  “Being able to integrate Zendesk with WhatsApp and local social messenger apps is key for us to provide customer communication that feels familiar and at home, in every market we enter.” ...

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CENTURY GROW

Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...

2C2P

During the implementation, Demeter ICT was involved in a design workshop to come up with new business processes, system configuration, testing, training, and Go-Live Support....

Bitkub

One of Thailand’s top cryptocurrency exchanges, Bitkub broke seed-funding records when it was first launched in 2018. We asked its co-founder and CEO Atthakrit Chimplapibul about Bitkub’s origins, its education-first approach to customer acquisition, and how blockchain technology can change the world....