Tag: help desk software

What is help desk software No matter if you call it help desk, service desk, or support desk software, all of them mean the same thing. Help desk software is a computer software that enables companies to resolve customer concerns efficiently by managing tickets from receipt to resolution. This type of software also empowers agents with a wide range of support and collaborative tools. Typically, this software automates important parts of customer service like ticket management, reporting & optimization and feedback. There are number of service and support solutions available that offer rich and robust functionality for optimizing the...