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Zendesk – The Leader in Help Desk Software

What is help desk software No matter if you call it help desk, service desk, or support desk software, all of them mean the same thing. Help desk software is a computer software that enables companies to resolve customer concerns efficiently by managing tickets from receipt to resolution. This type of software also empowers agents with a wide range of support and collaborative tools. Typically, this software automates important parts of customer service like ticket management, reporting & optimization and feedback. There are number of service and support solutions available that offer rich and robust functionality for optimizing the...

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5 Tips for internal help desk management

Many people think that the closer the help desk is the slower the support seems. However, response times relation to distance isn’t always consistent. Internal support may not be well documented or communicated, so it may seem unclear or undefined. This can cause employees receiving support to have no expectations at all or too many expectations. Either way, it can be difficult to know what expectations they will have. When you don’t know what your user expectations are, you will have no idea how to meet them. When this happens, help desk personnel will often just go about their...

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4 things to know before choosing a help desk software

It can be tricky to determine what is the best software to serve your customers. Software Advice surveyed IT professionals to understand what people value in help desk software. They reported that Zendesk was a clear market leader in Help desk technologies. The market share is currently 68.7 percent. Customers reported that Zendesk’s great interface, extensive automation, live chat support and self-service channel-building tools make it a great customer service platform with all the right pieces. Despite this, you know what is best for your company. While Zendesk is a very recommended solution, there are a lot of options...

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