• +662 030 0066
  • support@dmit.co.th
  • Mon - Fri: 8:30 - 17:30
Facebook-f Youtube Linkedin
Facebook-f Youtube Linkedin
  • +662 030 0066
  • support@dmit.co.th
  • Mon - Fri: 8:30 - 17:30

Tag: zendesk

Owning the Channel, Owning the Customer: How to Helps Brands Build Lasting Customer Experience (CX)

As we at DEMETER continue to empower our clients in transforming their Customer Experience (CX) journey, one truth becomes clearer with every project we implement: You cannot deliver great customer experience without owning your customer channels and customer data. This is the foundation for every successful CX transformation — and the reason so many brands struggle to convert “awareness” into “loyalty.” The Common Problem: Relying Too Much on Marketplace Channels Many retail brands we work with invest heavily in marketplace advertising and third-party platforms. They boost visibility but often lack control over their customer data. At the end of...

Continue reading

Who Is Zendesk For? A Complete Guide for CX Leaders Who Aim Higher

In today’s hyperconnected world, Customer Experience (CX) has become the key differentiator between brands that lead and those that lag. For CX leaders and customer service directors, the goal is clear: “Deliver seamless, personalized, and data-driven customer experiences across every channel.” And that’s exactly where Zendesk comes in. Learn more about Zendesk Zendesk Is for Visionary CX Leaders — Not Just for Support Teams Zendesk isn’t just a helpdesk system. It’s a complete customer experience platform built for businesses that want to: Integrate all customer service channels (email, chat, social, voice, WhatsApp, LINE, etc.) Unify customer data for better...

Continue reading

How to Send Outbound Messages from Zendesk After a Ticket is Closed — and Keep Every Team in One Conversation

If your business is using Zendesk to manage customer service, you might have already faced a common challenge: Once a ticket is marked “Closed”, your team cannot send outbound messages to customers within the same conversation thread.This limitation often creates problems for marketing, logistics, and even post-sale support teams who still need to communicate with customers after an issue is resolved. The Problem with Zendesk’s Closed Ticket Limitation Zendesk is designed around the idea that once a ticket is closed, the issue is complete. However, in reality, customer interaction doesn’t always end there. Marketing teams might want to send...

Continue reading

Our Experience in Zendesk Implementation — How DEMETER Solves the Outbound Messaging Challenge

At DEMETER ICT, we’ve worked with many clients across Asia who use Zendesk as their primary customer service platform. Zendesk is a world-class system for managing customer inquiries and support tickets. However, after years of implementation experience, we’ve discovered one recurring limitation that affects many organizations: Zendesk is not built to fully support outbound messaging and cross-department engagement on the same customer channels. Pain Points We Found 1. Marketing Teams Can’t Engage Customers via the Same Channels Marketing teams often wish to send promotional or follow-up messages through the same channels their customer service team uses (e.g., LINE, WhatsApp,...

Continue reading

Elevate Your Zendesk Experience with Sunshine Conversations — Powered by DEMETER ICT

In today’s fast-paced digital world, customers expect convenience, personalization, and consistency — no matter which channel they use. Businesses that truly understand their customers know one thing: a seamless omnichannel experience is no longer optional; it’s essential. At DEMETER ICT, one of the most experienced Zendesk Partners in Sunshine Conversations, we help businesses transform how they connect, engage, and delight customers — all within a unified Zendesk ecosystem. The Real Challenge: Disconnected Channels, Disjointed Experiences Many businesses still handle customer engagement through separate channels — for example: Sales team using one WhatsApp number Marketing using another Customer service using...

Continue reading

Elevate Your Mobile Customer Experience with Zendesk Messaging SDK Integration

Transform In-App Support into a Seamless Experience In today’s mobile-first world, customers expect instant, frictionless, and personalized service—without leaving the app they’re using. That’s exactly what the Zendesk Messaging SDK delivers. By embedding Zendesk’s native messaging capabilities directly into your iOS or Android app, your brand can offer a smooth, real-time support experience that feels completely native to your own interface—no clunky browser redirects, no waiting screens, just effortless communication. At DEMETER ICT, we specialize in Zendesk implementation and SDK integration. Our technical expertise helps leading brands transform their mobile apps into intelligent, branded, and conversational customer-service touchpoints. Why...

Continue reading
Zendesk AI Agent Advanced Review

Zendesk AI Agent Advanced Review 2025: Features, Pros, and Limitations

What is Zendesk AI Agent Advanced Zendesk offers a tiered approach to its AI bot/automation capabilities for customer service. The basic level is called AI Agents – Essential (or simply “AI agents”) and is included (or bundled) with many of its plans. The “Advanced” add‐on — Zendesk AI Agent Advanced — is the higher‐tier version which unlocks significantly more capabilities. In short: It’s the automation layer and “bot” portion of the support stack — the part that interacts with your customers (via chat, email, messaging), tries to resolve queries, deflect tickets, and only escalates to human agents when needed....

Continue reading

Summary of Customer Experience Trends 2025: How to Adapt in the Era of AI?

In the year 2000, during the Analogue era, customer behavior shifted from face-to-face interactions to the use of telephone systems. By 2007, we welcomed the Digital era, where customers had multiple channels to reach brands, leading to the rise of the Omnichannel trend—integrating all customer touchpoints, both offline and online, to deliver a seamless experience. Now it’s 2025. AI technology is ushering in a new era of rapidly evolving customer expectations, more profound and faster than any previous tools. Customers demand speed, precision, and highly personalized service. This forces us to rethink what “good service” means and how we...

Continue reading

CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX). According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all Zendesk — The Leading Customer Experience Platform Zendesk...

Continue reading
+66 2 030 0066
support@dmit.co.th

43 Thai CC Tower, 7Fl., Room 074, South Sathorn Rd., Yannawa Sathorn, Bangkok 10120

About Us

Career

Privacy Policy

Follow Us

Youtube
Linkedin-in
Copyright © 2025 DEMETER ICT | Powered by DEMETER ICT