KNOWLEDGE BASE AND SELF-SERVICE
A smart knowledge base for better self-service and empowered agents
Lite
฿0
per agent / per month
• Knowledge base
• Search, preview, and insert articles with the Knowledge Capture app
• Support request form
• Google Analytics reporting
Professional*
฿590
per agent / per month
Lite, plus…
• Custom themes & integrations
• Access controlled by role
• Customer request portal
• Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations
• Multilingual content
• Performance dashboards
Enterprise
฿1,190
per agent / per month
Professional, plus…
• Multiple help centers
• Multiple theme templates
• Article assignments and publishing permissions with Team Publishing
• Article lifecycle management with Team Publishing and Article Events
• Identify knowledge gaps with Content Cues
• Organize content in sub-sections up to six levels deep
Answer Bot
from...
฿1,890
per month
Add on Answer Bot (Optional) to Guide Professional or Enterprise…
• Automated replies to customers using knowledge base content
Remark:
• Prices shown are billed annually.
• Prices can change based on exchange rates.
• Your free trial starts on Guide Professional.*
• Guide Lite is available for free in all Support plans
• Feature availability may depend on Support plan.
