Strike up a conversation

Live chat provides a fast and responsive way to

connect with customers in real time

zendesk chat


A chat is worth a thousand emails

Add the chat widget to your website and start talking to customers in minutes. Live chat lets you help customers in real time, which increases customer satisfaction. And satisfied customers are happier customers.


Let your fingers do the talking

Customers are 3X more likely to make a purchase when you proactively start a chat. Using Zendesk Chat, you can track your customers and engage them at just the right moment.


Send targeted and behavior-based messages to customers. For example, you can help customers complete their purchase by automatically reaching out with a chat.

Pre-chat forms

Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.

Visitor list

Fishing charter company Fishfishme uses Chat to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it.

Offline forms

Your website never sleeps – even if you do. Leave Zopim Offline Forms enabled on your website and ensure customers can contact you while you are away.

Chat ratings

Chat offers the highest satisfaction rating of any support channel, but there’s always room for improvement. Use Chat Rating to gather feedback and continue to improve your performance.

File sending

“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.


Grow with the flow

Delivering quality support while growing your business can be hard. Our sophisticated workflow management features makes things easier.

Chat routing

Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.

Chat tags

Add tags to your chats, give your conversations context, and better understand your customers.


Organize your agents into different teams based on skills, language, expertise, or even brand.

Operating hours

Create a daily or weekly schedule for the chat widget and only appear online during your business hours.


Create templated responses for common requests and deliver swift replies to customers.

Zendesk Support

Manage your customer conversations over voice, email, and social media using Zendesk’s beautifully simple system for tracking and solving support tickets.

See how it works