Strike up a conversation
Live chat provides a fast and responsive way to
connect with customers in real time
A chat is worth a thousand emails
Add the chat widget to your website and start talking to customers in minutes. Live chat lets you help customers in real time, which increases customer satisfaction. And satisfied customers are happier customers.
Engage
Let your fingers do the talking
Customers are 3X more likely to make a purchase when you proactively start a chat. Using Zendesk Chat, you can track your customers and engage them at just the right moment.
Triggers
Send targeted and behavior-based messages to customers. For example, you can help customers complete their purchase by automatically reaching out with a chat.
Pre-chat forms
Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.
Visitor list
Fishing charter company Fishfishme uses Chat to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it.
Offline forms
Your website never sleeps – even if you do. Leave Zopim Offline Forms enabled on your website and ensure customers can contact you while you are away.
Chat ratings
Chat offers the highest satisfaction rating of any support channel, but there’s always room for improvement. Use Chat Rating to gather feedback and continue to improve your performance.
File sending
“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
Organize
Grow with the flow
Delivering quality support while growing your business can be hard. Our sophisticated workflow management features makes things easier.
Chat routing
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Chat tags
Add tags to your chats, give your conversations context, and better understand your customers.
Departments
Organize your agents into different teams based on skills, language, expertise, or even brand.
Operating hours
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Shortcuts
Create templated responses for common requests and deliver swift replies to customers.
Zendesk Support
Manage your customer conversations over voice, email, and social media using Zendesk’s beautifully simple system for tracking and solving support tickets.
