Right-size your IT service management without skipping a beat.

Make your IT service management more efficient and up to date.
with the innovative and easy to use ITSM Software from Freshworks.

Make your IT service management more efficient and up to date.
with the innovative and easy to use ITSM Software from Freshworks.

Freshservice is a cloud-based software suite from Freshworks designed to help with IT management (ITSM, IT Helpdesk). An integrated platform that seamlessly integrates channels into one, is simple to use, adaptable, and can be used in businesses of all sizes.

Freshservice provides you with a wide range of features as well as advanced services to help you simplify and modernize your IT service management.

Freshservice intelligent solution includes ITIL, Service Desk software, Incident Management Tools, Asset Management, Project Management, SaaS Management, Integrated CMDB, Unified Service Catalog, Notification Management, Orchestration Center, Asset Lifecycle Management, Contract Management, Project Portfolio Management, and many more.

Freshservice customers achieved  ROI 

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The modern, intuitive, and cost-effective way to keep your business humming.

ITSM (IT Service Management) Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.

ITOM (IT Operation Management) Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.

ITAM (IT Asset Management) Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.

IT, HR, Facilities, Legal – extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.

With Freshservice, you can create templates for agile and waterfall projects from scratch or from existing tickets. Our native AI will report on resources, timelines, and even predict project outcomes.

Freshservice Package & Pricing

The right-sized, intelligent service management solution for the modern enterprise


For getting started
฿ 750 (per agent / month)
  • Workspaces
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Access Controls
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account


For growing businesses
฿ 1,890 (per agent / month)
  • Service Catalog
  • Asset Management - Includes 100 managed assets
  • Purchase Order Management
  • Employee Onboarding
  • On-call Management
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Business Rules
  • Approval Workflows
  • Business Hours
  • Cloud Management
  • 2000 Orchestration transactions/mo/account


ITSM + ITOM + Project Management for large organizations
฿ 3,690 (per agent / month)​
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (ADD-ON)
  • Software License Management
  • Contract Management
  • Alert Management
  • Service Health Monitoring
  • Analytics Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account


for enterprises
฿ 4,590 (per agent / month)​​
  • Freddy Virtual Agent on MS Teams and Slack (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account

• Prices shown are billed annually.
• Prices can change based on exchange rates.


60,000+ global customers found a better way to work. Your turn.

Try Freshservice For Free

No credit card required. No strings attached.

Average employee satisfaction score

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Ticket deflection using virtual agent bots

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Increase in agent productivity

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Authorized Freshservice Provider in Thailand and APAC