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Right-size your IT service management without skipping a beat.

Make your IT service management more efficient and up to date.
with the innovative and easy to use ITSM Software from Freshworks.

Make your IT service management more efficient and up to date.
with the innovative and easy to use ITSM Software from Freshworks.

Freshservice is a cloud-based software suite from Freshworks designed to help with IT management (ITSM, IT Helpdesk). An integrated platform that seamlessly integrates channels into one, is simple to use, adaptable, and can be used in businesses of all sizes.

Freshservice provides you with a wide range of features as well as advanced services to help you simplify and modernize your IT service management.

Freshservice intelligent solution includes ITIL, Service Desk software, Incident Management Tools, Asset Management, Project Management, SaaS Management, Integrated CMDB, Unified Service Catalog, Notification Management, Orchestration Center, Asset Lifecycle Management, Contract Management, Project Portfolio Management, and many more.

Freshservice customers achieved  ROI 

0 %

according to

The modern, intuitive, and cost-effective way to keep your business humming.

Freshservice Package & Pricing

The right-sized, intelligent service management solution for the modern enterprise


For getting started
฿ 750 (per agent / month)
  • Workspaces
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Access Controls
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account


For growing businesses
฿ 1,890 (per agent / month)
  • Service Catalog
  • Asset Management - Includes 100 managed assets
  • Purchase Order Management
  • Employee Onboarding
  • On-call Management
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Business Rules
  • Approval Workflows
  • Business Hours
  • Cloud Management
  • 2000 Orchestration transactions/mo/account


ITSM + ITOM + Project Management for large organizations
฿ 3,690 (per agent / month)​
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (ADD-ON)
  • Software License Management
  • Contract Management
  • Alert Management
  • Service Health Monitoring
  • Analytics Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account


for enterprises
฿ 4,590 (per agent / month)​​
  • Freddy Virtual Agent on MS Teams and Slack (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account

• Prices shown are billed annually.
• Prices can change based on exchange rates.


60,000+ global customers found a better way to work. Your turn.

Try Freshservice For Free

No credit card required. No strings attached.

Average employee satisfaction score

0 %

Ticket deflection using virtual agent bots

0 %

Increase in agent productivity

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Recommended by leading industry experts

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Demeter ICT - Transform Your Business

Authorized Freshservice Provider in Thailand and APAC