customer service Archives

What are the 5 Benefits of AI Chatbot for Customer Service?

October 27, 2021October 27, 2021

If you are one of those who are still hesitant about whether AI Chatbot is right for your business? This article will answer all you need to know about using AI Chatbot for customer service. The AI (Artificial Intelligence) system that everyone has seen in sci-fi movies may be as terrifying and terrifying as many stories say, but AI bots are actually not as scary as you might think. Plus, the AI bot industry is growing every year because it is a concrete technology that brings significant benefits to the world of business and customers. According to The bot...

Messaging best practices for better customer service

October 21, 2021October 21, 2021

Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent. And now, with consumers quarantined at home and relying on technology to communicate even more, the amount of time they’re spending on...

Golden Rules of Customer Service

May 10, 2018April 14, 2021

Smile. Use the customer’s name. Customer is always right. Always say thank you. These are well-known and important rules for good customer service. Good customer service is one key to success in business. That’s because good customer service is rarer than you think. In this article we are going to introduce some golden rules of great customer service. You can take benefit for these rules when you are developing your customer service even better and greater. Every interaction matters. You should always have time to your customers concerns, complaints and feedback. Every contact with your clients is important. You...

Becoming customer service leader

March 15, 2018April 14, 2021

Nowadays customer service softwares, like Zendesk, collect more and more data on customers and also customer service agents. But what you should do all of this data? You can’t just to quantify and measure your efforts – you must do something worthwhile with the data and always be thinking about how to make the most out of your data. Zendesk recently organized “Raising the Bar” webinar where Cyrus Dorosti, Support Director at Optimizely, had a great quote: “It’s not about which metric you use, but how you use it.” This is especially true in customer service. There are lots...

Tag: customer service

What are the 5 Benefits of AI Chatbot for Customer Service?

Messaging best practices for better customer service

Golden Rules of Customer Service

Becoming customer service leader

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