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One of the famous food companies from Japan chose Zendesk for their internal support for the regional office in Thailand and Indonesia. 

Zendesk helps Glico solve the bottlenecks in employee support on travel and other related issues via Zendesk. The business process was improved significantly and reduced unnecessary workloads on request submission and tracking. Zendesk again was proven as a tool to streamline the internal support process across the offices in different countries.




Demeter ICT assists GLICO in new process design across the office in Bangkok and Jakarta. The configuration is set up based on the business requirements. The training was conducted for staff located in Bangkok and Jakarta.