CX Transformation

借助 Demeter ICT 改善您的客户体验

借助 Demeter ICT 改善您的客户体验

30%更高的客户服务效率,使客户服务代理更快乐。

通过部署Zendesk,通过CX转型,企业平均可将客户服务效率提高30%。此外,他们的客户服务代理只需使用一个工具就可以更愉快地工作,并且不会在全渠道客户接触方面显得孤军奋战。

以相同的人数处理4倍以上的客户请求

随着业务的增长,您仍然可以使用相同数量的代理来处理四倍以上的客户请求。 CX Transformation计划可以极大地降低客户服务代理的数量,从而减少您的成本。

增加&监控您的CSAT和CX

更好的单分辨率触摸可以更快地解决客户的问题,从而提高客户满意度(CSAT)。客户体验(CX)大大提高了。通过回购和口口相传,这可以保留您的客户群增长。

最小化您在客户服务解决方案上的投资

最小化您在客户服务解决方案上的投资。无需在软件和硬件上进行大量的初期投资。一切都在Cloud上。您可以根据业务增长来增加许可证订阅。无需担心硬件沉没成本。保证更好的总拥有成本(TCO)。

加入进来,与各个行业的全球品牌同行

Trusted by over 200,000+ customers.

Our CX Transformation Methodology

01

我们协助客户确定 CX领导者和团队成员。

02

我们帮助您定义行业中客户体验(CX) 的最佳做法。

03

深入研究AS-IS业务流程,以识别最佳实践和当前实践之间的差距。

04

根据您的业务规模,客户数量,人力和预算来设计新的CX流程。

05

实施Zendesk和相关系统以启用新的CX流程设计。

06

动员和培训您的员工,使其能够使用新的Zendesk工具进行工作和处理任务。

01

我们协助客户确定 CX领导者和团队成员。

02

我们帮助您定义行业中客户体验(CX) 的最佳做法。

03

深入研究AS-IS业务流程,以识别最佳实践和当前实践之间的差距。

04

根据您的业务规模,客户数量,人力和预算来设计新的CX流程。

05

实施Zendesk和相关系统以启用新的CX流程设计。

06

动员和培训您的员工,使其能够使用新的Zendesk工具进行工作和处理任务。

综合客户支持

download (4)

知识库和自助服务

线上交谈与传讯

话务中心软件

分析和报告

销售 CRM

sunshine-blog_TE4-1024x542

Integrated applications

更好的 CSAT
90% CSAT
降低成本
Up to 30%
更好的客户反馈
客户群增长
Previous
Next
KERRY EXPRESS
Demeter ICT involved in Zendesk implementation at Kerry Express, one of the biggest logistics companies in Asia. The project scope is involved with customer service CX process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months to handle more than 100,000 tickets monthly.
Tesco
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
Airbnb
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
Evernote
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote
KERRY EXPRESS
Demeter ICT involved in Zendesk implementation at Kerry Express, one of the biggest logistics companies in Asia. The project scope is involved with customer service CX process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months to handle more than 100,000 tickets monthly.
LINEMAN
Demeter ICT participated in Zendesk implementation at LINEMAN WONGNAI, one of the biggest ride sharing and food delivery in Southeast Asia. The scope of work is involved with customer service CX process design, configuration, integration with Telephony, training, testing, data migration and Go-Live Support. The system was up and ready in one month to handle 100,000 plus monthly tickets.
Cathay Pacific Airways
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.” - Lawrence Fong Group GM IT and Digital, Cathay Pacific Airways
TRUE
Demeter ICT helps TRUE, one of the biggest digital businesses in Thailand, deploy CX initaitive using Zendesk. We involved with customer service CX process design, configuration, training, testing, data migration and Go-Live Support. This is another ideal case that the customer started from a small portion of Zendesk deployment in order to prove the concept and expand significantly during the past few years. All the CX has been designed to engage from the front to the back ends.
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
Evernote
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote
Tesco
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
Discord
"If we hadn’t invested so heavily in incredible support and our customer experience, we’d probably be just another app. Even if we’re just sharing cat memes, we’re constantly engaging with our customers, so they feel like they really know us as people. That’s a big part of our brand, and that starts with great support." - Danny Duong Director of Customer Experience at Discord
Airbnb
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb

CX Expert

Demeter ICT – 我们的优势是 Zendesk 的 “ CX设计”,“咨询”,“系统集成”和“培训”。 我们帮助客户分析,设计工作流程并构建良好的CX, 我们是 Zendesk 亚太地区排名第一的主作伙伴。