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Our people are your people

Demeter ICT 提供 Zendesk 培训课程，这些课程结合了客户服务专业知识 和 Zendesk的深入知识，可帮助您获得与众不同的客户服务体验并充分利用它。

Contact Us
(+86) 14778852841

Zendesk 培训

Time to shine

无论您担任什么角色，我们都会提供培训课程，以帮助您提高技能并了解如何更有效地使用 Zendesk。 此外，您可以根据自己的兴趣选择和组织课程。

Agents 代理商

  • Define user roles 定义用户角色
  • Review a ticket and its properties 查看工单及其属性
  • Ticket lifecycle 工单生命周期
  • Configure a personal views and macros to save agents time 配置个人视图和宏以节省座席时间
  • Building and managing ticket workflows 建立和管理工单工作流程
  • How to capture the right information from customers如何从客户那里获取正确的信息

Admins 管理员

  • Define user roles 定义用户角色
  • Review a ticket and its properties 查看工单及其属性
  • Ticket lifecycle 工单生命周期
  • Create additional support email addresses and existing email address 创建其他支持电子邮件地址和现有电子邮件地址
  • Add End-user, Agents, Admins, Groups and Organizations 
  • Create Ticket Fields, User Fields and Organization Fields 创建工单字段，用户字段和组织字段
  • Create Ticket Form (Additional) 创建工单表格（附加）
  • Configure views and macros for all agents 为所有代理配置视图和宏
  • Add Channels for create tickets 添加创建工单的频道
  • Building and managing ticket workflows 建立和管理工单工作流程
  • How to capture the right information from customers 如何从客户那里获取正确的信息 
  • How to set up business rules (Customize Triggers)
    Use organizations to provide targeted customer service 如何设置业务规则（自定义触发器）使用组织提供有针对性的客户服务
  • Use event-based triggers to save your agents time 使用基于事件的触发器来节省您的代理时间
  • Use time-based automations to reduce agent workload 使用基于时间的自动化来减少代理工作量
  • Monitor Service Level Agreements 监控服务水平协议
  • Explore insights
  • How to pulling information from Zendesk Tickets, Users and Organizations 如何从Zendesk工单，用户和组织中提取信息
  • How to set up teams and end-users to match a business organization and priorities
  • How to add people manually and in bulk
  • How to modify roles and permissions
  • How to restrict access to ticketing

您可以根据需要 选择训练格式。

On-site Training

In House Training

更多有关信息，请致电

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(+86) 14778852841
(+86) 14778852841
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Demeter ICT - No.1 Zendesk Authorized Solution Provider in Thailand and APAC

+66 2 030 0066
support@dmit.co.th

43 Thai CC Tower, 7Fl., Room 074, South Sathorn Rd., Yannawa Sathorn, Bangkok 10120

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Copyright © 2024 DEMETER ICT | Powered by DEMETER ICT
+66 2 030 0066
support@dmit.co.th

43 Thai CC Tower, 7Fl., Room 074, South Sathorn Rd., Yannawa Sathorn, Bangkok 10120

About Us

Career

Privacy Policy

Follow Us

Youtube
Linkedin-in