Close this search box.

Understanding enterprise chatbots: Why we using them for customer support

Save time for your customers and agents with enterprise chatbots  Every minute counts for busy customer service teams. So being able to save more than 240 hours each month would be beneficial. According to Zendesk’s user data, that’s how much time customer care teams handling  20,000 support queries per month can save by adopting chatbots.  Also, Chatbots provide a critical opportunity for 70 percent of businesses that aren’t using them. However, Zendesk has seen a 48-percent rise in consumers shifting to messaging channels since April 2020 alone.      For enterprise companies, chatbots serve as a tool to assist the enormous number of...

Continue reading