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Understanding enterprise chatbots: Why we using them for customer support

Save time for your customers and agents with enterprise chatbots 

Every minute counts for busy customer service teams. So being able to save more than 240 hours each month would be beneficial. According to Zendesk’s user data, that’s how much time customer care teams handling 

20,000 support queries per month can save by adopting chatbots. 

Also, Chatbots provide a critical opportunity for 70 percent of businesses that aren’t using them. However, Zendesk has seen a 48-percent rise in consumers shifting to messaging channels since April 2020 alone.   


For enterprise companies, chatbots serve as a tool to assist the enormous number of routine questions through messaging and other channels. Also, Bots can be set to integrate into global support efforts and may minimize the requirement for foreign employment and training.


To strengthen a growing online client base, enterprise teams should employ chatbots. They are a cost-effective solution to exceed client expectations of speed, give 24/7 access, and provide a consistent brand experience in a service setting.

Why use an enterprise chatbot? 

Chatbots assist support teams to grow their service. This technology can provide consumers with automated replies to their questions and capture customer data via in-chat forms. Furthermore, Bots may also cancel tickets or pass them on to real agents as required. 

Increase speed 

For enterprise companies, Chatbots are the easiest way to provide fast customer support. Thus, 60 percent of consumers say that speed is the most important aspect of good customer service.  

In additional, Bots are well-suited to answer simple, frequently asked questions and resolve basic customer issues without ever needing to escalate them to a live agent. 

Provide global support 

Suppose you’re an enterprise company that operates internationally. In that case, chatbots can ease the transition to becoming a fully distributed global customer support team.

The highest volume of e-commerce sales happens after standard working hours between 8 and 9 p.m., according to Sale Cycle’s 2020 e-commerce report. So, having bots available to answer customer questions can reduce the need for agents to work unusual hours. 

Make self-service even better

Customer history is saved across devices, so customers who start on desktop and switch to mobile don’t need to state their questions all over again.  



Thus, customers can transfer from bot to live agent within the chat. Features like Zendesk’s click to call also make it easy for mobile users to talk to a person if they’ve exhausted your bot’s resources. 

If you wish to learn more, please contact us at the address below, and our support will provide you with additional information, or go to our website at

 Resource: Zendesk

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