StashAway + Zendesk: Human communication builds trust with finance Robo-advisor

Launching the region’s first digital wealth management platform, StashAway’s main value proposition is robo-advising services. While carefully designed algorithms guide its user investment journeys, human communication is what builds customer trust. This trust has helped StashAway grow into one of Southeast Asia’s largest digital wealth managers. Using Zendesk to deliver an omnichannel experience and integrate with local messenger apps, each StashAway agent can now process 80% more tickets every week.  “Being able to integrate Zendesk with WhatsApp and local social messenger apps is key for us to provide customer communication that feels familiar and at home, in every market we enter.” ...

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Understanding enterprise chatbots: Why we using them for customer support

Save time for your customers and agents with enterprise chatbots  Every minute counts for busy customer service teams. So being able to save more than 240 hours each month would be beneficial. According to Zendesk’s user data, that’s how much time customer care teams handling  20,000 support queries per month can save by adopting chatbots.  Chatbots provide a critical opportunity for 70 percent of businesses that aren’t using them. However, Zendesk has seen a 48-percent rise in consumers shifting to messaging channels since April 2020 alone.      For enterprise companies, chatbots serve as a tool to assist the enormous number of routine...

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Why is Customer Service Important? Here how Zendesk can help you solve your problems

There are several key parts of the business that you can strengthen to increase customer service. Managing them and locating them in one place is also one of the key parts. As a result, we could share access with the team at any moment, and both individuals and your team can manage workflow and responses to customers more quickly and efficiently.  Therefore, in addition to product, marketing, and general business, we must prioritize customer service as one of the most important aspects of the business. As a result, Jeff Bezos, the founder and former CEO of Internet giant Amazon.com, said in a...

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good news! Zendesk is now connected to WeChat

WeChat is a popular communication platform from China with over 963 million users worldwide, making many businesses wanting to tap into Chinese customers often choose WeChat to build their brand awareness and to advertise their products. This article explains how to connect WeChat communication channels with Zendesk Agent Workspace so that customers who contact us with questions or report problems via WeChat will receive better service. Customer service and support teams are simplified through a single platform, Zendesk. In addition, all customer information and contact will be stored as a ticket as well. Initially, if you want to connect...

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What are the 5 Benefits of AI Chatbot for Customer Service?

If you are one of those who are still hesitant about whether AI Chatbot is right for your business? This article will answer all you need to know about using AI Chatbot for customer service. The AI ​​(Artificial Intelligence) system that everyone has seen in sci-fi movies may be as terrifying and terrifying as many stories say, but AI bots are actually not as scary as you might think. Plus, the AI ​​bot industry is growing every year because it is a concrete technology that brings significant benefits to the world of business and customers. According to The bot...

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Messaging best practices for better customer service

Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent. And now, with consumers quarantined at home and relying on technology to communicate even more, the amount of time they’re spending on...

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Find Answers What Pain Points Can solves by Zendesk

📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult. If you compare pain point to the goal of many organizations that want their customers to feel good about their brand, it’s not wrong to say that pain point is the opposite of building a good brand image. For this article, let’s delve into customer service pain point, both from a business owner’s perspective and from a customer experience perspective, and how Zendesk can help. Pain Point in Business Owner’s Corner 1. Customers are not satisfied with the service....

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Circles.Life + Zendesk: New markets, same superb support

“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can be easily replicated across markets, and because it’s built with the agent experience in mind, it’s extremely agent-friendly.” John Epok Pascual Regional Leader for Special Projects and Customer Happiness Operations Support at Circles.Life “Zendesk has been such an effective tool for agents to work with, and has really been developed with them in mind – it’s both simple to use and powerful, and has been such strong support as Circles.Life has grown.”  John Epok Pascual...

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7 Reasons Why Businesses Should Use Chatbots for Customer Service

Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email. 44% are satisfied with phone service And 73% preferred live chat customer service the most. Installing live chat on a website today is not that new. It is undeniable that many social communication behaviors in our lifestyles are increasingly swayed by messaging. Many companies are often installing live chat as an alternative channel for their customers. contacting staff But if you want to deliver a good customer experience via live chat or expect long-term business growth, Live chat also...

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