There are several key parts of the business that you can strengthen to increase customer service. Managing them and locating them in one place is also one of the key parts. As a result, we could share access with the team at any moment, and both individuals and your team can manage workflow and responses to customers more quickly and efficiently.
Therefore, in addition to product, marketing, and general business, we must prioritize customer service as one of the most important aspects of the business. As a result, Jeff Bezos, the founder and former CEO of Internet giant Amazon.com, said in a 1999 interview with CNBC: Interview 1999, Interview 2018
“I believe that if you can focus obsessively enough on customer experience, prices, their purchase decisions while satisfy them with great customer service. I think you have a good chance and that’s what we’re trying to do.” – Jeff Bezos –
By focusing on customer satisfaction, Amazon.com has grown to become one of the world’s largest companies. Which is why a company like Zendesk exists to help you with customer service.
What is Zendesk?
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.
The solution offers a customizable front-end portal, live chat features. With Zendesk, the agents can work with tickets from any sources, including Help center request forms, emails, text chat, mobile phone, and from social media like Facebook and Twitter.
For example, Zendesk support can assist you with customer service if your company is already dealing with customer problems across multiple channels or if customers are asking the same question across several channels.
Besides, Zendesk support will generate a ticket and gather all of their information in one place, enabling you to resolve their issue more quickly and effectively.
This means that you can keep all your customer data in one place. Your agents will be more productive, able to resolve more tickets, and your customers will be satisfied, customer experience is improved.
As a result, Zendesk has more features and a wider range of products, from AI support to sales CRM software and many more.
If you wish to learn more, please contact us at the address below, and our support will provide you with additional information, or go to our website at https://www.dmit.co.th/.