📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult. If you compare pain point to the goal of many organizations that want their customers to feel good about their brand, it’s not wrong to say that pain point is the opposite of building a good brand image. For this article, let’s delve into customer service pain point, both from a business owner’s perspective and from a customer experience perspective, and how Zendesk can help. Pain Point in Business Owner’s Corner 1. Customers are not satisfied with the service....Continue reading
“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can be easily replicated across markets, and because it’s built with the agent experience in mind, it’s extremely agent-friendly.” John Epok Pascual Regional Leader for Special Projects and Customer Happiness Operations Support at Circles.Life “Zendesk has been such an effective tool for agents to work with, and has really been developed with them in mind – it’s both simple to use and powerful, and has been such strong support as Circles.Life has grown.” John Epok Pascual...Continue reading
Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email. 44% are satisfied with phone service And 73% preferred live chat customer service the most. Installing live chat on a website today is not that new. It is undeniable that many social communication behaviors in our lifestyles are increasingly swayed by messaging. Many companies are often installing live chat as an alternative channel for their customers. contacting staff But if you want to deliver a good customer experience via live chat or expect long-term business growth, Live chat also...Continue reading
Did you know? Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a result, the number of incoming tickets increased as well. Zendesk looked for a solution to increase productivity and the agent experience by creating a search field where agents could type text. Ticket numbers or keywords you want to find And the customer’s information will be displayed immediately. without having to postpone digging to waste time What will the details be? Let’s look at the method in detail to see a clear picture. 1. Start by opening the...Continue reading
When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....Continue reading
interested in and pushed for equality in many countries around the world for quite some time. Because the difference in skin color is not a measure of talent, goodness, or success. The difference in skin tone has been something that people have been Zendesk has its users and employees with a wide range of skin tones, and Zendesk recognizes the importance of equality that people around the world are demanding. This led the developers of Zendesk Agent Workspace to design a skin tone selection feature for emojis. To represent the diverse user base (Agents) of Zendesk. How to choose...Continue reading
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer support, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way customers think about a company. It can also build loyalty. The keys to great customer service Channel choice Empathy Customer-centricity Proactice support Personalization Speed Self-service Empowered agents Collaboration Agility 1. Serve your customers in the channels of their choice...Continue reading
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution....
Omnichannel support made easy with Zendesk...