Improve your customer experience with us
Improve your customer experience
with Demeter ICT
On average, the businesses have 30% higher customer service efficiency with our CX transformation by deploying Zendesk. Moreover their customer service agents work happier with a single tool and non-silo on omnichannel customer touches.
While your business is growing, you still can handle more than four times of customer requests with the same numbers of agents. CX Transformation initiative can reduce your cost significantly on the growth numbers of your customer service agents.
Your customers’ problems are resolved faster with a better single resolution touch, leading to higher Customer Satisfaction (CSAT). The customer experience (CX) is extremely improved. This retains your customer base growth from repurchasing and word of mouth.
Minimize your investment in customer service solutions. No heavily initial investment on software and hardware. Everything is on cloud. You increase the license subscription based on your business growth. No sunk cost on hardware to worry. Better Total Cost of Ownership (TCO) guaranteed.
We assist our customers to identify CX leaders and team members.
We help you define best practice of Customer Experience (CX) in your industry.
Drill down into AS-IS business processes to identity the gap between best practice and current practices.
Design the new CX processes according to your business size, customer volume, manpower and budget.
Implement Zendesk and related systems to enable the new CX process designed.
Mobilize and train your staff to be able to work and handle tasks on the new Zendesk tool.
We assist our customers to identify CX leaders and team members.
We help you define best practice of Customer Experience (CX) in your industry.
Drill down into AS-IS business processes to identity the gap between best practice and current practices.
Design the new CX processes according to your business size, customer volume, manpower and budget.
Implement Zendesk and related systems to enable the new CX process designed.
Mobilize and train your staff to be able to work and handle tasks on the new Zendesk tool.
Demeter ICT , Your CX Transformation Partner – Our specializations are “CX Design”, “Consulting,” “Implementation”, “System Integration” and “Training” for Zendesk. We help clients analyse, design workflows, and build a good CX.
We are No#1 Zendesk Master Partner in Thailand and Asia Pacific.