CX Transformation

Improve your customer experience with us

Improve your customer experience 

with Demeter ICT

 

On average, the businesses have 30% higher customer service efficiency with our CX transformation by deploying Zendesk. Moreover their customer service agents work happier with a single tool and non-silo on omnichannel customer touches.

While your business is growing, you still can handle more than four times of customer requests with the same numbers of agents. CX Transformation initiative can reduce your cost significantly on the growth numbers of your customer service agents.

Your customers’ problems are resolved faster with a better single resolution touch, leading to higher Customer Satisfaction (CSAT). The customer experience (CX) is extremely improved. This retains your customer base growth from repurchasing and word of mouth.

Minimize your investment in customer service solutions. No heavily initial investment on software and hardware. Everything is on cloud. You increase the license subscription based on your business growth. No sunk cost on hardware to worry. Better Total Cost of Ownership (TCO) guaranteed.

Better CSAT
90% CSAT
Cost reduction
Up to 30%
Better customer feedback
Customer base growth
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Join global brands from every industry

Trusted by over 200,000+ customers.

Our CX Transformation Methodology

01

We assist our customers to identify CX leaders and team members.

02

We help you define best practice of Customer Experience (CX) in your industry.

03

Drill down into AS-IS business processes to identity the gap between best practice and current practices.

04

Design the new CX processes according to your business size, customer volume, manpower and budget.

05

Implement Zendesk and related systems to enable the new CX process designed.

06

Mobilize and train your staff to be able to work and handle tasks on the new Zendesk tool.

01

We assist our customers to identify CX leaders and team members.

02

We help you define best practice of Customer Experience (CX) in your industry.

03

Drill down into AS-IS business processes to identity the gap between best practice and current practices.

04

Design the new CX processes according to your business size, customer volume, manpower and budget.

05

Implement Zendesk and related systems to enable the new CX process designed.

06

Mobilize and train your staff to be able to work and handle tasks on the new Zendesk tool.

KERRY EXPRESS
Demeter ICT involved in Zendesk implementation at Kerry Express, one of the biggest logistics companies in Asia. The project scope is involved with customer service CX process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months to handle more than 100,000 tickets monthly.
LINEMAN
Demeter ICT participated in Zendesk implementation at LINEMAN WONGNAI, one of the biggest ride sharing and food delivery in Southeast Asia. The scope of work is involved with customer service CX process design, configuration, integration with Telephony, training, testing, data migration and Go-Live Support. The system was up and ready in one month to handle 100,000 plus monthly tickets.
Cathay Pacific Airways
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.” - Lawrence Fong Group GM IT and Digital, Cathay Pacific Airways
TRUE
Demeter ICT helps TRUE, one of the biggest digital businesses in Thailand, deploy CX initaitive using Zendesk. We involved with customer service CX process design, configuration, training, testing, data migration and Go-Live Support. This is another ideal case that the customer started from a small portion of Zendesk deployment in order to prove the concept and expand significantly during the past few years. All the CX has been designed to engage from the front to the back ends.
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
Evernote
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote
Tesco
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
Discord
"If we hadn’t invested so heavily in incredible support and our customer experience, we’d probably be just another app. Even if we’re just sharing cat memes, we’re constantly engaging with our customers, so they feel like they really know us as people. That’s a big part of our brand, and that starts with great support." - Danny Duong Director of Customer Experience at Discord
Airbnb
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb
KERRY EXPRESS
Demeter ICT involved in Zendesk implementation at Kerry Express, starting from customer service process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months.
Tesco
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
Airbnb
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
Evernote
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote

CX Transformation Partner
Demeter ICT – Our specializations are “CX Design”, “Consulting,” “Implementation”, “System Integration” and “Training” for Zendesk. We help clients analyse, design workflows, and build a good CX.
We are No#1 Zendesk Master Partner in Thailand and Asia Pacific.