Tag: Zendesk Chat

“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can be easily replicated across markets, and because it’s built with the agent experience in mind, it’s extremely agent-friendly.” John Epok Pascual Regional Leader for Special Projects and Customer Happiness Operations Support at Circles.Life “Zendesk has been such an effective tool for agents to work with, and has really been developed with them in mind – it’s both simple to use and powerful, and has been such strong support as Circles.Life has grown.”  John Epok Pascual...

When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated  communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....