CX Archives - Page 2 of 2

How an omnichannel customer experience contact center works

March 12, 2021March 30, 2021

Find out how an omnichannel customer experience can streamline your contact center operations and make life easier for both customers and agents. Digital communication has never been easier, nor more imperative. We can connect with remote coworkers over Zoom, chat with friends on Facebook Messenger, receive text updates about a food delivery, and ask Alexa to order more toilet paper. Meanwhile, many contact centers are still relying solely on phone and email for customer service. While those channels are still important, there’s a lot more that you can be doing to help your customers in this digital, distributed world. With...

Ways to improve your online customer service

April 25, 2018April 14, 2021

When it comes to online customer service, the fundamentals remain the same while many of the specifics undergo dramatic changes. Great customer service can be a challenge on online because of the lack of face-to-face contact. Many of us know the saying that a happy customer will tell one or two people and an unhappy one will tell 10. In online unhappy customer might not just tell 10 people but they might also write about their bad customer service experience on their blog, post comments on social media or criticize you on forums or other similar places. And worse,...

5 Tips for better Customer Experience Management

April 20, 2018April 14, 2021

There is already one article about why you should be interested in customer experience management. Now we are going to give you six tips on how you can benefit customer experience management even better. Providing great customer experiences can help create loyal brand advocates, who are more likely to spread positive word of mouth about your brand. With these tips, you can improve and further de velop customer experience. 1. Create a clear customer experience vision A customer experience initiative that lacks a strong, clear vision often fails to achieve its intended result. That’s why it’s important for an organisation...

Why you should be interested about customer experience management

April 12, 2018April 14, 2021

Everything has changed in the business environment during of the last 25 years. Competition has got much more intensive. Customers are no longer passive recipients in corporate communications, but they are active participants in business and social communal counterweight. The focus of marketing communication is changed from mass marketing to real-time and targeted communication. CEM stands for Customer Experience Management. It is important to notice that CEM is whole different thing than CRM (customer relationship management). Where CRM focus describes and model client processes, tries CEM understand the importance of encounters to the customer. CEM is about knowing your...

Tag: CX

How an omnichannel customer experience contact center works

Ways to improve your online customer service

5 Tips for better Customer Experience Management

Why you should be interested about customer experience management

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