News & Updates - Page 10 of 22

Better communication with Google Hangouts Chat

May 16, 2018April 29, 2021

Hangouts Chat is Google G Suite’s new business-focused chat tool. Much like classic Google Talk text chat and Hangouts video calls, the new Hangouts Chat is an easy way to discuss with others. Teams can communicate in group chat and one-to-one messages. By being directly integrated into all the Google services businesses are already using, like Drive and and Google Calendar, Hangouts Chat can streamline tasks like file sharing and scheduling meetings. It also supports integrations with third-party apps and bots. Hangouts Chat is included with every paid G Suite account, so if your company’s using Gmail for your...

How to support your robot coworker

May 15, 2018April 14, 2021

When does artificial intelligence stop being more of a tool and become more like a coworker? Machines can already drive, hold conversations and even give witty answers, like Apple’s Siri for example. A majority of mature organisations have invested, or plan to invest in artificial intelligence in the near future, so it’s a matter of time before robots become our work buddies. AI will help make workflows more reliable, giving people more time to focus on human-centric tasks, and put the organization on the forefront of innovation. In order to learn to work alongside robot co-workers, both sides are...

Ways how Google G Suite make your business more efficient

May 15, 2018April 14, 2021

Today’s workplace is much different than it was 30 years ago. Nowadays, business is conducted in the cloud. Google G suite offers you one good option when you think about taking your business to the cloud. G Suite is much more than just email. It also includes a variety of apps and features that can come in quite handy. It has allowed small and large businesses all over the world to dramatically increase efficiency and boost their bottom line. G Suite includes tools for communication, easy-to-use apps for content creation and collaboration,cloud storage and sharing capabilities, and the ability...

Why chatbots won’t fully replace humans

May 14, 2018April 14, 2021

These days AI is changing the customer experience in many ways. AI-powered chatbots and virtual assistants can answer questions that could only be answered by a human in the past. Personalized customer experience can now be offered without adding more people and processes. This type of technology will play a huge role in customer interactions in the upcoming years, but this doesn’t mean that the human aspect will be eliminated. Humans will still be involved in up to half of customer interactions, but their role will lean heavily on utilising technology. Here is how customer support agents and intelligent...

Introducing Gmail’s new features

May 10, 2018April 14, 2021

Google’s web-based email, Gmail, has more than 1.4 billion active users. Last April Google rolled out its biggest changes to Gmail since 2011. There are several features in this big Gmail update that everyone is likely to appreciate. Especially for people who get a lot of emails every day and use email in their work, this update is really needed. With this rollout, Google is aiming to make Gmail smarter, safer and easier to use. In this article we are going to introduce you some of these new useful features. Smarter Gmail is getting a lot more smarter. New AI-powered features in Gmail,...

Golden Rules of Customer Service

May 10, 2018April 14, 2021

Smile. Use the customer’s name. Customer is always right. Always say thank you. These are well-known and important rules for good customer service. Good customer service is one key to success in business. That’s because good customer service is rarer than you think. In this article we are going to introduce some golden rules of great customer service. You can take benefit for these rules when you are developing your customer service even better and greater. Every interaction matters. You should always have time to your customers concerns, complaints and feedback. Every contact with your clients is important. You...

What is a chatbot?

May 9, 2018April 14, 2021

An AI chatbot is a computer program than can have a conversation with a human by text or audibly. An effective chatbot can simulate how a person would behave during a conversation. They are best used in simple practical purposes like customer service and information request. One such chatbot is the Zendesk Guide Answer Bot. The Zendesk Guide Answer Bot is designed to give agents a helping hand to reduce their work and allow them to focus on more complicated work, which requires a human touch. The Answer Bot can, for example, resolve tickets by suggesting relevant articles to...

Why your Help Desk should move to the cloud

May 8, 2018April 14, 2021

Cloud-based softwares, also called Software as a Service (SaaS), aren’t any particular application but instead a general approach to accessing IT infrastructure and software. Cloud softwares have changed the way you can use your help desk. You can think it sort of like what is difference between a regular car and an electric model. Both can get you from point A to point B in the same way, even though they have significant differences under the hood. The biggest difference between on-premises and cloud-based help desk software is that in on-premises based help desk all the data is stored...

Abilities and limitations of Chatbots

May 7, 2018April 14, 2021

These days, chatbots are automating customer service around the world. Bots are on the customer service front lines more often than before. These bots vary from simple scripted bots answering FAQs to AI-backed bots programmed to make product recommendations. Even so, the humans engineering these bots and writing their scripts are the ones who hold the keys to customer service. Here are three things to help understand bot abilities and their limitations. Humanlike AI is a world away When AI first came out in the mid 1950s, the computer science community had high hopes for its evolution. AI was initially...

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