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News & Update

4 benefits of using cloud-based help desk software

Zendesk offers a cloud-based help desk solution. What does that mean and what benefits it offers to your business. In this article, we will go through what are the 4 major benefits of using a cloud-based software. Flexibility and scalability Cloud-based help desk services, like Zendesk, are ideal for businesses with growing demands. The cloud offers businesses more flexibility versus hosting on a local server. For example if your needs increase it’s very easy to scale up your cloud capacity, there’s no need to invest in server capacity and software licenses. Likewise, if you need to scale down again,...

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How to structure your customer support organization

What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience? In this guide, we provide tools and frameworks to structure your support team based on what leaders have learned from their experience here at Zendesk. We practice these strategies as our own customer support team changes to keep up with the pace of the company’s growth. Identify the roles, teams, and tiers A...

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Work hacks from G Suite: onboard new employees like a boss

The faster new employees are onboarded, the faster they  feel they’re part of the team and can contribute to your company’s mission. Here are a few tips to help you onboard new employees without a hitch. 1. Set up an onboarding checklist, save to Team Drives To help new employees get up-to-speed quickly, create centralized resources like an onboard checklist or company backgrounder in Google Keep or Docs. Your new team member can track to-dos by listing out key tasks in Keep. Create a note in Keep and select “Show checkboxes” in the three dots menu. Type in to-dos...

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8 swift steps G Suite admins can take to secure business data

Security doesn’t have to be complicated. With G Suite, admins can manage and help protect their users with minimal effort because we’ve designed our tools to be intuitive—like Vault, which helps with eDiscovery and audit needs, and data loss prevention, which helps ensure that your “‘aha”’ moments stay yours. Here are some key security controls that you can deploy with just a few clicks to get more fine-grained control of your organization’s security.   1. Enable Hangouts out-of-domain warnings If your business allows employees to chat with external users on Hangouts, turn on a setting that will show warnings...

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Time for a refresh: meet the new Google Calendar for web

Check your schedule. Starting today, a fresh look and new features are coming to Google Calendar on the web to help you manage your time more efficiently and get more done. We’re taking a lot of what you know and love from Calendar’s mobile application, like the modern color palette and sleek design, and bringing it to the web with a responsive layout that auto-adjusts to your screen size. We’ve also added more features for enterprises to help teams schedule and prepare for meetings. Over the years, you’ve shared valuable feedback on how we can enhance Calendar to better fit your needs and we’re...

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Space out with planets in Google Maps

Twenty years ago, the spacecraft Cassini launched from Cape Canaveral on a journey to uncover the secrets of Saturn and its many moons. During its mission, Cassini recorded and sent nearly half a million pictures back to Earth, allowing scientists to reconstruct these distant worlds in unprecedented detail. Now you can visit these places—along with many other planets and moons—in Google Maps right from your computer. For extra fun, try zooming out from the Earth until you’re in space! Explore the icy plains of Enceladus, where Cassini discovered water beneath the moon’s crust—suggesting signs of life. Peer beneath the thick...

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Google’s homepage just picked up an ‘About Us’ page and a link to the Google Store

The homepage for Google is pretty clean and free of well, everything, allowing users to focus in on what they came for — search. Google rarely adds anything to this page, so it’s a pretty big deal when new links are added. Recently, it seems Google has decided to add two new links to its homepage. Sitting in the top left corner of the Google homepage (via Android Police) are two new links to a new “About Us” page and to the company’s store. These are honestly pretty simple additions, but meaningful nonetheless. The new link to the Google...

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