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4 benefits of using cloud-based help desk software

Zendesk offers a cloud-based help desk solution. What does that mean and what benefits it offers to your business. In this article, we will go through what are the 4 major benefits of using a cloud-based software.

Flexibility and scalability

Cloud-based help desk services, like Zendesk, are ideal for businesses with growing demands. The cloud offers businesses more flexibility versus hosting on a local server. For example if your needs increase it’s very easy to scale up your cloud capacity, there’s no need to invest in server capacity and software licenses. Likewise, if you need to scale down again, you can simply adjust the subscription. This improved scalability and flexibility can make a significant difference to the overall efficiency and give you a real advantage over competitors.

Work from anywhere

With cloud computing, if you’ve an internet connection you can be at work. Zendesk offers Android and IOS (IPhone/IPad) mobile apps, so you’re not restricted by which device you’ve got to hand. When your teams can do their work anytime, from anywhere, they’re able to do more, and do it better. Any changes that are saved are automatically synced across the platform to be accessed again upon the next log in.

Easy to implement

Implementing a cloud-based system is often much easier than old type on-premises softwares. You can avoid expensive and difficult implementing project, because at its simplest you can start using cloud-based software by just going their website. Also if you want to test the software before buying it, you can do that with ease. Zendesk offers 30-days free testing for all of their softwares. One great advantage of using cloud based solutions is also that software updates happen automatically and accurately on a timely basis. This is of great value from a compliance point of view.


Last but definitely not least introduced benefit is that cloud based help desk software is often a capital-expenditure free. Cloud computing cuts out the high cost of hardware. You simply pay as you go and enjoy a subscription-based model. Pay-as-you-go means that you have to pay only those feature you really use.For example, Zendesk pricing is per agent per month. This helps you to save a great amount of money.

Here were 4 major benefits of using cloud-based help desk software. These are not certainly the only benefits that can be obtained. Cloud-based programs still have many other benefits that we will go through later. If you are interested, please contact us (contact details below) and ask us more about the topic.

Source : Zendesk


Demeter ICT Co Ltd.

Zendesk Partner in Thailand
092-262-6390 (Office)
097-008-6314 (Sales)

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