Omnichannel support made easy with Zendesk...
What is CX? How to understand the customer experience
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CX questions, answered....
GLICO
Demeter ICT assists GLICO in new process design across the office in Bangkok and Jakarta. ...
CENTURY GROW
Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...
CX Transformation Service
CX Transformation Service by DEMETER ICT ...
2C2P
During the implementation, Demeter ICT was involved in a design workshop to come up with new business processes, system configuration, testing, training, and Go-Live Support....
Bitkub
One of Thailand’s top cryptocurrency exchanges, Bitkub broke seed-funding records when it was first launched in 2018. We asked its co-founder and CEO Atthakrit Chimplapibul about Bitkub’s origins, its education-first approach to customer acquisition, and how blockchain technology can change the world....
Measuring customer experience with Zendesk Explore
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service. According to the 2020 CX Trends Report, companies that leverage the most data have 36% faster resolutions, 79% reduction in customer wait time, and four times as many solved customer requests. But to reap those benefits, you need a powerful business intelligence tool. Zendesk Explore allows you to identify important trends, find ways to improve your team’s interactions with customers, and gauge customer satisfaction with your brand. Companies that use Explore handle 3.4 times as many tickets as those that don’t use...
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Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk At Zendesk, we’re big believers in the power of messaging to keep people together. While the momentum behind messaging has been building up for a decade, we’ve seen the use of messaging apps grow exponentially during the past year. The pandemic, which has changed the way we live, has also changed how we communicate, connect, and work. With platforms like Facebook — WhatsApp, Messenger and Instagram Direct — seeing increased usage across all their properties in the first half...
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