Zendesk Message
Zendesk Message is a new customer messaging product
that helps companies engage customers on their favorite messaging apps, like Official Line and Facebook Messenger.
It’s available through Zendesk Chat.
Messaging has evolved into something new
Extend your reach
Bring customer support to
messaging channels like
Official Line and Facebook Messenger
Always on, always available
Allow customers to reach you
even outside your office hours
Keep customers engaged
Connect with customers
on a personal, intuitive channel
Reach your customers – all of them
As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.
LET'S TALK A BOT IT
Giving bots a human touch
Bots are a great tool to help automate replies and reach more customers.
Using Zendesk Message, businesses can blend human agents with bots
to increase efficiency—and add that human touch.
Facebook’s Businesses on Messenger
STEP ONE
Connect with customers
on Facebook Messenger
Customers can opt-in to receive updates
through Facebook Messenger after making a purchase
STEP TWO
Send customers detailed messages
with rich media
Businesses start a conversation by pushing customized messages about order confirmations, shipping updates, and more
STEP THREE
The relationship continues to evolve
Customers can now have a real-time conversation with a business on Facebook Messenger and keep their order history in one place
Evolution at scale
Build relationships
Give customers what they want. Provide on-going
live messaging support on their favorite messaging apps.
Increase efficiency
Faster responses means happier customers.
Prioritize customers who are online to facilitate real-time
conversations. Make handoff between agents easier
with long form history.
Work as a team
Happier teams mean better customer service.
Allow agents to own, assign, and resolve conversations
for better workflows.
