If you have customers, you need Zendesk. Over 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. Even though average industry ratings for customer service are low, Zendesk customers experience positive ratings for over 86% of their interactions.
This is the Zendesk difference. Zendesk is not just another help desk tool. It is the easiest and fastest way for creating great customer service. This unique way of customer service comes down to three things, product, people and practice. Simply put, Zendesk offers industry-leading products, great people and the best practices for improving customer service.
Product
Zendesk provides leading cloud-based customer service software. It is loved by customers for its simplicity and elegance. It’s also easy to try, buy, implement and use. Both you and your customer will start seeing positive results immediately.
The leading indicator for poor customer satisfaction is Slow First Response Time. With Zendesk, this won’t be a problem, as the product won’t slow you down. Zendesk offers a fast, easy-to-use interface, which will keep agents productive and focused on customer service. With a robust analytics and reporting system, you will also have access to key metrics, which will help in increasing efficiencies and improve workflow.
People
The mission at Zendesk is to help customers deliver exceptional customer service. Choosing Zendesk means joining a community of more than 110,000 businesses around to world, from a wide range of industries. There are several ways to engage with this large network of customers and partners. You can share best practices, collaborate with and learn tips from several companies. You can also leverage the expertise of the many Zendesk partners and even compare metrics versus peer groups.
Practice
Your company and brand are a direct reflection of the customer service you provide. Zendesk is for ensuring that you have the resources and knowledge required to deliver excellent service all the time.
Zendesk offers things like forums and documentation and white papers and webinars to help in perfecting the practice of great service. Fantastic customer service requires continuous improvement. You can rely on Zendesk when you embark on your journey towards excellent customer service.
Source: Zendesk
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