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How to : Do customer service right with Zendesk

ZENDESK SUPPORT : The core of customer support

A fully integrated ticketing system is the first step to building a great customer experience. It’s a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.

A win for customers

Easily offer support on any channel like email, messaging, social media, help center, voice, bots, and community forums.

Easy for agents

Give agents everything they need to deliver high quality support.

Adaptable to your business

Stay agile with a powerful and flexible solution that can fit your business needs at any stage of growth.


Whether customers reach out over email, chat, phone, or any web, mobile, or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm your support team received the request and that help is on the way. Meanwhile, robust tools like routing, CSAT ratings, time tracking, service level agreements, and more, ensure your agents won’t miss a beat.

MANAGE ALL INTERACTIONS IN ONE PLACE , A workspace that sparks joy

  • One place to do it all : Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
  • All the details agents need : Provide agents full customer context and tools like dynamic forms and custom ticket fields. Arm them with just the right level of detail they need to provide faster, more personalized responses.
  • Reclaim your time : Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalized touch to keep the exchange natural and on brand.


  • Integrate in minutes Our out-of-the-box apps empower admins to integrate with other business systems without requiring any code.
  • Optimize your operations Gain visibility into your performance with pre-built dashboards or drill deeper with custom reports. Identify what customers need and ways to improve efficiency.
  • Customize your way Whether your needs are minimal or complex, Zendesk provides the flexibility to build custom integrations and configure workflows.
Learn more about Zendesk

Zendesk Suite , start a free trial today.

Demeter ICT involved in Zendesk implementation at Kerry Express, starting from customer service process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months.
Demeter ICT participated in Zendesk implementation at LINE MAN WONGNAI. The scope of work is involved with customer service process design, configuration, integration with Telephony, training, testing, data migration and Go-Live Support. The system was up and ready in one month.
Cathay Pacific Airways
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.” - Lawrence Fong Group GM IT and Digital, Cathay Pacific Airways
Demeter ICT helps TRUE implement the Zendesk system. The scope of work is involved with customer service process design, configuration, training, testing, data migration and Go-Live Support. This is another ideal case that the customer started from a small portion of Zendesk deployment in order to prove the concept and expand significantly during the past few years.
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
"If we hadn’t invested so heavily in incredible support and our customer experience, we’d probably be just another app. Even if we’re just sharing cat memes, we’re constantly engaging with our customers, so they feel like they really know us as people. That’s a big part of our brand, and that starts with great support." - Danny Duong Director of Customer Experience at Discord
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb
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Contact Us: Demeter ICT Company LimitedNo.1 Zendesk Authorized Solution Provider in Thailand and APAC