ZENDESK SUPPORT : The core of customer support
A fully integrated ticketing system is the first step to building a great customer experience. It’s a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.
DELIVER CUSTOMER SATISFACTION , Never lose a request.
Whether customers reach out over email, chat, phone, or any web, mobile, or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm your support team received the request and that help is on the way. Meanwhile, robust tools like routing, CSAT ratings, time tracking, service level agreements, and more, ensure your agents won’t miss a beat.
MANAGE ALL INTERACTIONS IN ONE PLACE , A workspace that sparks joy
- One place to do it all : Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
- All the details agents need : Provide agents full customer context and tools like dynamic forms and custom ticket fields. Arm them with just the right level of detail they need to provide faster, more personalized responses.
- Reclaim your time : Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalized touch to keep the exchange natural and on brand.
RUN A SMOOTH OPERATION
- Integrate in minutes Our out-of-the-box apps empower admins to integrate with other business systems without requiring any code.
- Optimize your operations Gain visibility into your performance with pre-built dashboards or drill deeper with custom reports. Identify what customers need and ways to improve efficiency.
- Customize your way Whether your needs are minimal or complex, Zendesk provides the flexibility to build custom integrations and configure workflows.