Zendesk Suite for SMB
Build smarter, reach farther
Package for SMB, Give customer the best support as big players, on a small business budget
Zendesk Suite for SMB
Build smarter, reach farther
Package for SMB, Give customer the best support as big players, on a small business budget
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HOW WILL ZENDESK HELP YOU
Set your teams up for success
40%
Resolve tickets 40% faster
390%
Zendesk customer see a 390% ROI
Make it easy for your customers
70%
Lower requester wait time
3.6X
Agent able to handle 3.6x as many requests
Keep your business in sync
90%
90% of our customers deployed Zendesk in 8 weeks or less
2.9
And customers see a 2.9 month payback on investment
Make it easy for your customers
70%
Lower requester wait time
3.6x
Agent able to handle 3.6x as many requests
Keep your business in sync
90%
90% of our customers deployed Zendesk in 8 weeks or less
2.9
And customers see a 2.9 month payback on investment
MAKE IT EASY
READY TO USE FOR YOUR BUSINESS IN JUST 5 DAYS
Discovery
We dig into your Process to optimize how Zendesk will work for you
Planning
We will provide a transparent action plan for the 5-day implementation period
Training
We provide training and coaching before and after implementation
Collaborative configuration
We build a system that fits your needs and requirements
SPECIAL PACKAGE FOR SMB
Small team, big potential (*Prices shown are billed annually)
Small team, big potential
SUITE TEAM
Get the fundamentals right. Deliver support across any channel, all from one place.
$49
(per agent/month)
Suite Team
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center
- Easy-to-set-up automation & workflows
- AI-powered automated answers
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage
- 1,000+ apps and integrations
- Robust APIs
- Online, email, and phone support from the Zendesk team
- Onboarding and adoption guidance
SUITE GROWTH
Go further with a little extra help. Tap into self-service and more automations.
$79
(per agent/month)
Suite Team, plus..
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access license
- Service Level Agreement (SLA) management
- Multilingual support and content
SUITE PROFESSIONAL
Work even better together. Get deeper collaboration, routing, and analytics.
$99
(per agent/month)
Suite Growth, plus..
- Conversational routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- HIPAA compliance
- Events Connector for Amazon Web Services
Suite Team
Get the fundamentals right. Deliver support across any channel, all from one place.
$
49
(per agent/month)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center - SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers - สูงสุดถึง 50
-
Unified agent workspace
-
Out-of-the-box reporting and analytics
-
Data and file storage - STANDARD
-
1,000+ apps and integrations - PREBUILT
-
Robust APIs - STANDARD RATE LIMIT
-
Online, email, and phone support from the Zendesk team
-
Onboarding and adoption guidance
(*Prices shown are billed annually)
Suite Growth
Go further with a little extra help. Tap into self-service and more automations.
$
79
(per agent/month)
-
Suite Team, plus..
-
Self-service customer portal
-
AI-powered knowledge management
-
Customizable ticket layouts
-
Light access license
-
Service Level Agreement (SLA) management
-
Multilingual support and content
(*Prices shown are billed annually)
Suite Professional
Work even better together. Get deeper collaboration, routing, and analytics.
$
99
(per agent/month)
-
Suite Growth, plus..
-
Conversational routing based on agent skill
-
Integrated community forums
-
Private conversation threads
-
Customizable routing based on agent skill
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
HIPAA compliance
-
Events Connector for Amazon Web Services
(*Prices shown are billed annually)
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