KNOWLEDGE BASE AND SELF-SERVICE

A smart knowledge base for better self-service and empowered agents

Team

฿0

Included with
Zendesk Support


• Knowledge base
• Support request form
• Google Analytics reporting
• Search, preview, and insert articles with the Knowledge Capture app

Professional*

฿629

per agent
per month

Lite, plus…
• Custom themes
• Multilingual content
• Agent knowledge base
• Community forums
• Customer requests portal
• Performance dashboards
• Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations

Enterprise

฿1,099

per agent
per month

Professional, plus…
• Team Publishing: Article lifecycle management and update assignments
• Content Cues to identify
knowledge gaps**
• Multiple help centers
• Multiple theme templates
• Integrated Knowledge Capture workflow
• Advanced editing and publishing permissions

Answer Bot

from…

฿1,799

per month

Add on Answer Bot to Guide Professional or Enterprise…
• Automated replies to customers using knowledge base content

Remark:
• Prices shown are billed annually.
• Prices can change based on exchange rates.
• Your free trial starts on Guide Professional.*
• Guide Lite is included in all Support plans.
• Content Cues is currently available through an Early Access Program.**